How to configure different SLA response and resolution times for P1 incidents on weekdays vs weekend

[Satyam123]

I have a single support team that works both on weekdays and weekends.

I need to configure different SLA targets for Priority 1 (P1) based on the day:

Requirements

• Priority = P1

• Same assignment group

• Business elapsed time SLAs

SLA targets

• Weekdays (Mon–Fri):

  • Response SLA: 15 minutes

  • Resolution SLA: 15 minutes

• Weekends (Sat–Sun):

  • Response SLA: 30 minutes

  • Resolution SLA: 30 minutes

Working hours

• SLA should count only during business hours (e.g. 06:30 AM – 09:30 PM)

• SLA should pause outside business hours