How to configure SLA for Approvers ? We don't have an option to configure SLA for sysapproval_approver table.

[Sagar S]

How to configure SLA for Approvers ? We don't have an option to configure SLA for sysapproval_approver table. 

We have requirement where we need to configure SAL approvers. Pleas help

[Musab Rasheed]

Hello,

It's not possible to configure SLA on Approvers table, You can tell client that there is no OOB capability to do this. You can explore alternate solution reading below threads.

https://community.servicenow.com/community?id=community_question&sys_id=be2c4938dbb0bfc4fece0b55ca96199b

https://community.servicenow.com/community?id=community_question&sys_id=a2378b29db1cdbc01dcaf3231f9619d7

Please hit like and mark my response as correct if that helps

Regards

[Sagar S]

Hi Musab,

Thanks for the reply!

The above solution did not help. Can you plz suggest if there any other way through flow designer 

[Mike Rae]

You cannot create an SLA on the 'sysapproval_approver' table, but you can create an SLA record on the 'sysapproval_group' table.  The filter can be specific to the catalog item and group assigned the approval.  As an example, you can set the start condition to be (State is Open & Approval_Group is group1 & and Parent.Requested_Item.Item is your_catalog_item). The stop condition can simple be (State is Closed)

The SLA record will show on the 'sysapproval_group' table. You would need to add the 'Task SLAs' related list to the form to see them on the record.  

Thanks, 

Mike