How to configure SLA timer in Playbook experince

Mannam Praveen
Tera Expert

Hello All

How configure Sla timer in playbook experience

1 ACCEPTED SOLUTION

I'm afraid in the moment I don't know whether this is possible or not and therefore will need some more investigations on that.

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7 REPLIES 7

Maik Skoddow
Tera Patron
Tera Patron

Hi @Mannam Praveen Kumar 

please provide more details! What is your intention and for which table the SLA time should be configured.

To my understanding SLA timer can be configured as usual and for this reason it has not anything to do with Playbook Experience. Or do you just want to see the progress bar within playbook?

Regards
Maik

Ya. SLA Timer needs to configured playbook experince in the agent workspace. Is it possible

Sorry, but repeating a single sentence I do not understand is not helpful. 

Please see 10+ Tips for writing a quality community question.

Hi, Maik Skoddow 

Below I had mentioned screenshot. I Just Want see sla timer result on the activity card of the playbook. Can Please tell me how we can implement That sla timer in playbook