How to configure the email script for RITM portal link on notifications

[raj99918]

Hi Team,

How to configure the email script for RITM portal link on notifications ?

 I have developed the email script its giving the correct RITM portal link but hyperlink just showing as RITM instead of RITM09107309 something like that below is my script and screenshot for the same.

(function runMailScript(current, template, email, email_action, event) {

    var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'esc?id=ticket&table=sc_req_item&sys_id=' + current.request_item + '">RITM</a>';

    template.print(url);

})(current, template, email, email_action, event);

[Hristo Ivanov]

Hey Raj,

Try this:

(function runMailScript(current, template, email, email_action, event) {
    var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 
              'esc?id=ticket&table=sc_req_item&sys_id=' + current.request_item + '">' + 
              current.getDisplayValue('request_item') + '</a>';
    template.print(url);
})(current, template, email, email_action, event);

Please mark my response as correct and helpful, so others can benefit too

[Ankur Bawiskar · Accepted solution]

@raj99918 

your notification is on sc_task?

If yes then do this

(function runMailScript(current, template, email, email_action, event) {
        var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'esc?id=ticket&table=sc_req_item&sys_id=' + current.request_item + '">' + current.request_item.number + '</a>';
        template.print(url);

})(current, template, email, email_action, event);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[raj99918]

Perfect Thanks Sir