I am new to flow designer and I am struggling to get the right format to pass the variables from a form to a catalog task. I have used the get variables action. Basically i want to include the first_name and last_name variables in the short descripti...
Hi Team,I am working on incident management and the requirement we have with smtp setup is:We have customers who send emails to raise incident to different service centers based on location.Examples for service centers are:Florida_service@abc.comMD_s...
Hi, can any one help me when i am create a stories for particular project that project record not showing in list Script Include: ScrumSecurityManager var ScrumSecurityManager = Class.create(); // Constants available for the Scrum Security Ma...
Hi Developers, I want to make visible and mandatory ,explanation field once clicked on Reject button when we fill the details state changes to complete and record should be save. Below is the UI Action &client script client sacript:Onload() function...
HI, I have a requirement to call a property in flow designer to assign ticket to one group. Can some one help how to call property in flow designer.
Is if possbile to directly pass Requested Item Record to Subflow as a parameter or do I have to extract all the values in the main flow and then pass them to the Subflow parameter?
Hello, the background is what i want to archive is that every account has one contact with a admin role who will approve the request. For a flow approval i dont get the record selectable and i dunno why(grey). In my if condition i want to return the ...
Hello All, I am trying to make the "assignment_group" and "assigned_to" fields visible on a specific Catalog Item RITM. These fields are not available by default on sc_req_item table but only on specific catalog item RITM. How can i achieve this?I tr...
Hi All, Urgent Requirement, I have select box variable on catalog form, when the user choose any of the option, Help Text or Information (i) should pop up or occur. When "Cancel appointment" is highlighted, "To cancel your appointment scheduled for ...
I am trying to set up a flow that says when the SLA is due outside business hours do these actions. I can't find a way to do this through the flow designer. The proposed solution within my team is to create SLAs for outside business hours that are ac...
I've spent the last couple hours searching the Wiki and Google for an answer with no luck.When I use Powershell to query AD for my ObjectSID I get something like this: S-1-5-21-3934281687-3809050549-1115651111-12456When I look at the ObjectSID in m...
Hi all, I want to format the Label field text . Please guide
Dear community, I'm having some issues with an email notification not being sent. This notification should be sent when an event is triggered and the event itself is triggered by a business rule through gs.eventQueue(). I've debugged the business rul...
Hi expertsI have been struggling to find the most efficient way to setup the various shifts I have. Would love to hear from the experts.4 shifts in my team, there are 2 members each shift.0800-16001200-21001500-00002000-08001. The system does not all...
Hi All, I have a category and it has three catalogs in it. I want make that category visible only to one particular group in Service portal. Can anyone please help me to achieve this.
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