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Opening new Agent Workspace Tab

Hi, we have created a custom page mimicking Service Catalog, and currently are opening it from UI Action 'Create Request' via the "openUrl(...) + top.window.open(...)" function in a new browser tab. We would like it to behave on the Agent Workspace s...

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PavelP by Mega Sage
  • 2705 Views
  • 8 replies
  • 2 helpfuls

Resolved! Date Format Change to "dd-mm-yyyy" for catalog item variable

Hi, I have a requirement to populate the value of one catalog variable in "DD-MM-YYYY" format. This will happen based on a change in another catalog variable which is in "YYYY-MM-DD" format. I have written a catalog client script and a script include...

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Rajarshi1 by Tera Expert
  • 7963 Views
  • 14 replies
  • 8 helpfuls

how to clear user criteria cache without logging out

how to clear user criteria cache without logging out .I have tried to clear user criteria by gs.cacheflush('criteria_cache')but no luck. Issue:we have user criteria built on location ,if user change location then he need to logout and login again but...

manish64 by Giga Guru
  • 2303 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to create Copy Change button in Agent Workspace

Hi All, I need to have Copy Change button on Agent Workspace same as we have on native view. We have OOB "Copy Change" UI action. I have checked "Workspace form button" checkbox. I can see Copy Change button on Agent Workspace but not performing any ...

Resolved! Database View Table Where Clause to contain NULL

I want to improve my DB View performance by including a null test in a where clause (rather than let hundreds more records through and have to include the condition in every report I write).Syntax for where clause doesn't SEEM to support this - neith...

mike_bush by Kilo Guru
  • 8679 Views
  • 7 replies
  • 2 helpfuls

Resolved! How to add hyperlink in the catalog item

Hi, I have created one order guide and catalog item....in order guide form i have one checkbox created when i click that checkbox the catalog item will appear....the problem here is only variables in that catalog item is getting displayed the thing w...

suuriya by Tera Contributor
  • 6356 Views
  • 7 replies
  • 8 helpfuls

Resolved! Notify Assignment Group Manager when Assigned to is inactive

Dear All,    I need to notify the Assignment group Manager every week once when the assigned to member of that group is inactive.  I tried using a scheduled job with a script and the events. However, the notifications is not getting triggered at all....

Resolved! 'Update Fail' when approving ritm from service portal

Hi all, I cloned the 'My Approvals' widget in the Service Portal to allows users without the 'approve_user' role to action approvals. // 1st changes on Server script if (input.op == 'approved' || input.op == 'rejected') { var app = new GlideRecord("...

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tsoct by Tera Guru
  • 2089 Views
  • 6 replies
  • 1 helpfuls

Change default response timeout of REST Step.

What is the default response timeout for REST step in flow designer and how we can change (increase/decrease) the same. I have already checked the property "glide.http.outbound.max_timeout" ( https://docs.servicenow.com/bundle/paris-platform-administ...

Sanjay1 by Kilo Explorer
  • 3011 Views
  • 5 replies
  • 1 helpfuls

Resolved! Create a dynamic search widget on service portal

Hello,  I need to create a new homepage on service portal with specific widgets. In this page, I also need to add a search bar that can allow the user to get directly a specific contract by typing is number.  This search bar should be dynamic like fo...

Alex275 by Tera Expert
  • 3376 Views
  • 2 replies
  • 0 helpfuls