Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Order Guide: make a catalog Item Manadatory

Hi, I have an order guide with multiple items. I would like to have one of this item to be mandatory. use case: an order guide for on boarding a new employee.Every employee must have an account, I have a catalog item with a workflow to create this ac...

Raphael4 by Kilo Contributor
  • 5202 Views
  • 9 replies
  • 4 helpfuls

Creating a Record Producer and Migrating in a Scoped App

Hi,   I am new to creating Scoped apps in ServiceNow. I have created one in Studio but how do I create a record producer for this scoped app? Also, how do I migrate changes from one instance to the next in for scoped apps? Should I still go through t...

PN2 by Kilo Expert
  • 1706 Views
  • 5 replies
  • 0 helpfuls

Resolved! Restrict single line text variable limit to 40 number

Hello All, I am trying to restrict single line text variable limit to 40 numbers with the help of RegEX (^[1-4]?[0]$|^[1-3]?[0-9]$) like field will not accept any character and it will receive only digit minimum 1 hours and maximum 40 hours.

find_real_file.png
Radhe by Tera Expert
  • 3210 Views
  • 16 replies
  • 2 helpfuls

Resolved! how to select "Sprint record" from sprint field in Story

Hi, how to select sprint in sprint field in Story. sprint field referring script include. I just impersonated the project manager. He is able to select sprint records but his team is unable to select a "Sprint" from the sprint field and as a  ha is t...

find_real_file.png find_real_file.png
Sironi by Kilo Sage
  • 3186 Views
  • 18 replies
  • 2 helpfuls

servicenow SMTP relay and notifications

Hi. Just wondering if anyone has come across this scenario and have any suggestions. 1) we are using servicenow SMTP service (instance.service-now.com). The From address is the instance@service-now.com 2) Our integration partner configured our notifi...

Tony Minhas by Kilo Explorer
  • 2825 Views
  • 2 replies
  • 0 helpfuls

Resolved! View Items in Task Assessment details table

Hello, Does anyone know the role for an ITIL user to view the items in the Task Assessment details table such as the below? It currently returns empty for ITIL users. Thanks Sam

find_real_file.png
Sam31 by Giga Contributor
  • 2102 Views
  • 2 replies
  • 1 helpfuls

Resolved! Order Guide - > catalog Item

Hello Community,   I have created the Order Guide, now I have some questions. 1. Created the catalog Item what is added to the "Option" in Order Guide, how can I pretend that this Item should not shows up in the service Portal search, but it have to ...

Cannot view ppt/pptx file using Document viewer

Hi All, I have enabled document viewer and can see .doc/pdf/xls files using it. But I am not able to view ppt/pptx file, it gives an error "This document could not be previewed.".  Thanks, Shantanu

Shantanu K by Tera Contributor
  • 1860 Views
  • 5 replies
  • 1 helpfuls

Resolved! Background Script - Change State

Good Morning,   Please can someone advise... i need a background script to force two CHG records to the state Implement. We have discovered a fault within the change workflow and whilst we get that sorted.. we need to manually force a couple of chang...

find_real_file.png find_real_file.png
ToniOxley by Kilo Expert
  • 4767 Views
  • 5 replies
  • 2 helpfuls

Resolved! Contract Related Lists: CIs covered vs Contract CIs

Hello together, On the Service Contract table [ast_service], there are two Related Lists: Contracts used by  [ast_contract_instance] and Contract CIs [contract_rel_ci].  In Paris out of box  Service Contract Form, [ast_contract_instance]  is displaye...

Niclas by Giga Guru
  • 2581 Views
  • 2 replies
  • 2 helpfuls

Resolved! Install Status vs Hardware Status on Hardware CIs

I've got a simple question that doesn't seem to have a simple answer: should I have workers use [install_status] or [hardware_status] on my Hardware CIs? (i.e., those CIs that extend the [cmdb_ci_hardware] table)*To get the discussion started, I'll l...