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Update child incident based on parent incident

Hi All, Need get all the filed values to child incident from parent incident. Child incidents also having child incidents, update field value only to child incidents under direct parent incident(parent-->child)not to child incidents which are under c...

Rishi32 by Tera Contributor
  • 2280 Views
  • 3 replies
  • 0 helpfuls

Restrict a business rule based on view

I have created a module (displays a view called "reserve_assets")   that allows asset managers to create the shell for multiple hardware assets (ie create 10 hardware asset records for Computer XYZ). These are created with a status of On Order (there...

richofing by Mega Contributor
  • 1319 Views
  • 4 replies
  • 1 helpfuls

Resolved! Need Help with State/Stage in RITM/Requests

So I have a Catalog Item that has about 16 catalog tasks. They want the tasks to all generate at once, but don't want the RITM/Request to go to Stage of Completed and State of Closed Complete until ALL tasks are completed. As it works now, if they co...

terrieb by Tera Guru
  • 1972 Views
  • 13 replies
  • 4 helpfuls

How to integrate MS Azure chatbot with ServiceNow using REST?

Hi everyone, The aim is to integrate MS Azure chatbot into ServiceNow which uses CPI as middleware. This integration should take place with REST in order to get information from ServiceNow and reply to MS Azure chatbot questions. How can I do it? Reg...

Tommaso2 by Tera Expert
  • 2190 Views
  • 3 replies
  • 4 helpfuls

Resolved! Using Templates in Agent Workspace

As an admin I have access to templates (via the template/document icon in Contextual Menu) within Agent Workspace for both Incidents and Tasks. However, all other users with the template roles only have access to templates for incidents. How do I giv...

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TStark by Kilo Sage
  • 5261 Views
  • 9 replies
  • 1 helpfuls

Self Service Portal Usage Stats

Hello, i am looking for some advice in regards to getting usage stats from the Self Service Portal.This like, number of visits to the sites, where the users are located, items they are clicking on (that type of thing)If anyone has a good way can they...

Auto Increment Numerical Value in Catalog Item Variable.

Hello Everyone. I'm having the following requirement on Catalog Item Variable Form.  There is a Variable named as Serial Number. Every time a catalog item is requested, the field needs to be auto-populated.We have to populate the variable with the fo...

Aks6 by Kilo Contributor
  • 1868 Views
  • 12 replies
  • 1 helpfuls