Resolved! How to create a mail box in servicenow?
Someone help me in how to create a mail box in servicenow? I have the mail box name and password. Do i need something else?
Forum Posts
Resolved! how to clear fields when I change the state
I have created a custom field on on hold state. Now when state is on hold, the field is filled. When state changes to work in progress, those fields have stored values, again when i m putting state to on hold those values are not clear.
Resolved! How to query servicenow tickets using its API (powershell)
Hello, I'm playing around with the SNOW API. I'm trying to figure a method to query for task numbers from this table sc_task. Hoping to get some help with this. Currently on Jakarta for SNOW $uri = "https://xxxxxxx.service-now.com/api/now/table/sc_t...
Date Field cannot be a Future Date not working on Service Portal
Hi Folks We have a scenario where user when tries to select a date in future it needs to give an error message to user saying date cannot be in the future. But issue lies is when the user is trying to enter the date through keypad instead of choosing...
Resolved! Users unable to modify fields on Standard Change Proposal
Our users (w/ itil & change_coordinator roles) are unable to modify the Implementation Plan, Backout Plan, and Test Plan fields when proposing a Standard Change Template. The fields are visible, but read only as seen in the image below. I did rev...
Resolved! Show custom fields if On Hold reason was Awaiting vendor during Incident Cycle
I have created four fields on Incident Form (Vendor Name, Vendor Ticket No, Vendor Start Time & Vendor End time) which should be mandatory when On Hold status is "Awaiting Vendor". Also if these fields should be visible if during Incident Cycle On ho...
Is there any way to attach document on Catalog Task creation ?
We have a requirement where a excel sheet needs to be attached when a task is assigned to Service Desk. After browsing articles I tried to upload that excel file to catalog item from where this task will gets generated after approval and was trying t...
Resolved! How do you set a business rule to not run for users with a specified role?
I have a Business Rule that sets the Priority to a Sev 3 on incident creation. I need users with a specific role to not be affected by this rule. If someone can help me find the piece I am missing I would appreciate it.
Resolved! How to make a mandatory field non-mandatory on click
Hi All,We have requirement, which says something like this :-There is a Revert To New button, which when clicked the change should move to New state. Now this functionality is working perfect, but there is a mandatory field Conflict Justification, wh...
Which servicenow role allows for mass updates on selected tickets?
Greetings- Do you know which servicenow role (non-admin) allows for mass updates on selected tickets? I see that the ITIL role works from the list form view but to manually select 12 tickets at a time based upon updating the category would be cumbe...
Typeahead search box in service portal should display the search results based on search source.
My Requirement: I have combined the cmdb_ci_service and sc_cat_item table in to a custom table and i have used that custom table in service portal search source to provide search results from both of the table. when i tried to search, it displays the...
Resolved! Created field being shown in reference field on Service Portal
Hello everyone, I am stuck on one issue I have referenced a table on Business Area variable and instead of listing the table records its showing created field as well. I want to get RID off. Thanks in advance.
Resolved! Transaction history by individual
Is there a way to pull (possibly via a report) all transactions by a user? I found the table syslog_transaction, but it doesn't appear to be easily searched. We need to find out who made a change to some VTBs. We suspect one person, but I can't see...
Sending data through ECC Queue
Hi All,I am trying to create a two way SOAP integration. I need to send the data through ECC queue. Earlier to fuji I used to write something like:-------------------------------------------------------------------------------------------------------...
Resolved! Fetch the last recent tagged SLA from each ticket.
Hi All, Is it possible to fetch the last recent tagged SLA from each ticket. Each ticket will have few SLA's attached to it but we require only last recent SLA attached to the tickets for reporting purpose.