how to connect live agent

[Sironi]

Hi All,

Please help me how to connect live agents

as sn_customerservice.customer role user i have loggedin on CSM portal and trying to connect with agent through Chat.

but all way it is showing no agent available .

I have installed below 4-plugins :

1. Agent Chat ,

2.CSM,

3. FSM ,

4.Orders for CSM 

[Sironi]

Hey Karthik,

please find details , if you can't login please ping me on my mail- surajsironi@gmail.com

https://dev101909.service-now.com/

uid : robin.grotz

pwd : %Z973>gFD#vM7u7jyS

[Sironi]

Hi Karthik,

did you get any clue please 

[Kartik Sethi]

Hi @Sironi 

I have changed the password and I am going through the configuration.

Thanks and regards,

Kartik

[Jill20]

@Sironi - Did you get an answer on this?  I am having the same issue on my PDI.  Thank you! 

[Jill20]

@Sironi - I figured this out.  I think I was doing the same thing you were,  using Admin in the group.  If you impersonate John Jason, then set his status as Available, the chat will come through.  I created an account for myself as the customer. I had to login use Chrome and Edge and do monitors to really get a feel,  but it totally works.  🙂   Good luck!