How to connect Service offerings subscriptions with Service catalog

[JohannesGP]

We are starting to use Service Portfolio Management to mange our customer subscriptions.

Now we would like to connect it to our Request catalog. Making items to display depending on Service offering Subscriptions.

ServiceNow is talking about this in the Request Catalog. I can't figure out the last sentence is supported "Each catalog item is linked to one service offering"?

Any help on how to get us working with this would be much appreciated. Thanks

Posts already read:
Can you link Service Portfolio / Service Offerings to Catalogue Request Items?

[Eivind Sandnes]

I'm not sure the criteria matters actually.
It's visible in the portal if there is no criteria added and no relationship to Service Offering. As soon as we add the relationship, it's gone from the portal, but when we add a criteria it's back. 

But the funny thing is, if we now remove the criteria, it's gone once again, and then removing the relationship to the Service Offering brings it back once again!

It seems like it's the relationship to the Service Offering that causes the problem.

[Sameep Kodia]

Try adding the offering and user to the service_subscribe_company or service_subscribe_sys_user and see if solves the problem for you. You might have to try a combination of adding the User Criteria or removing it.

[Jacques Clement]

Hi -

FYI I went through the same crazyness when trying to understand how the Service Offering::Catalog Item exactly works. I noticed that it's a lot safer to run a cache.do every time you add/remove items in/from the different subscription tables.

Not doing so will make you think your changes have no effects whereas they will, but just after a little while. cache.do will empty any cached logic and will ensure you see what you test (or vice-versa :).

That in order, I realised that this relationship does its job, but it's vital to understand that User Criteria will take precedence over that relationship. So if a User Criteria permits a Catalog Item for which no subscriptions exist, this latter will still show in the portal.

Hope this helps.

Best,
JC