how to copy attachments in incident from one instance to another instance via rest integration

[dskollar]

how to copy attachments in incident from one instance to another instance via rest integration

[Brian Lancaster]

There is an attachment reset api.

[AbhishekGardade]

REST has an attachment API that can make this a bit easier.

Attachment API

and also please refer these below links might be helpful for you.

Copying attachment from one instance to another 

Copying attachment from one instance to another+

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

[Ashutosh Munot1]

HI,

Useful Link:

https://community.servicenow.com/community?id=community_question&sys_id=9d722a38db9a3380fff8a345ca96...

http://www.john-james-andersen.com/blog/service-now/generate-attachments-in-servicenow-via-rest.html

Thanks,
Ashutosh

[Chavan AP]

Hi Buddy,

Write the below code in BR to send attachment from yours instance (source) to another instance (target):

Prerequisite : 1.must create a Rest message

2.create a BR on respective table, in this caste it an Incident

(function executeRule(current, previous /*null when async*/) {

try { 
	
	var sa = new GlideRecord('sys_attachment');
	sa.addQuery('table_name', 'incident');
	sa.addQuery('table_sys_id', current.sys_id);
    sa.query();	
while (sa.next()) {

				
				var glide = new GlideSysAttachment();
				var binData = glide.getBytes(sa);
				var payload = GlideStringUtil.base64Encode(binData);
				var file_name = sa.getValue('file_name');
				var content_type = sa.getValue('content_type');
 
 var r = new sn_ws.RESTMessageV2('Outbound_name', 'postAttachment');
r.setRequestHeader("Content-Type", "application/json"); //This is necessary in order to make use of 'Outbound HTTP Requests' logging. Without it, the outbound request body is not recorded in the log.

r.setStringParameterNoEscape('target_reference', current.u_client_ref);
r.setStringParameterNoEscape('target_number', current.number);
r.setStringParameterNoEscape('target_payload', payload);
r.setStringParameterNoEscape('target_file_name', file_name);
r.setStringParameterNoEscape('target_content_type', content_type);

var response = r.execute();
var responseBody = response.getBody();
var httpStatus = response.getStatusCode();
 
gs.log('XXXX attachment ' + count + ' request body: ' + current.number + ': ' + r.getRequestBody());
gs.log('XXXX attachment ' + count + 'responseBody: ' + current.number + ': ' + responseBody);
gs.log('XXXX attachment ' + count + 'httpStatus : ' + current.number + ': ' + httpStatus); 
 

} //end looping through the attachments that need to be sent.

}
catch(ex) {
 var message = ex.getMessage();
 gs.log('XXXX ERROR in Send Attachments: ' + message);
}

})(current, previous);

Do mark it as correct answer and also mark it helpful if this resolves your query!!

regards,

Ajay