Hi Team, User Id is have Role and Groups but it is multiple duplicate roles or added from same groups, suppose user edit the role and try to add again its allowing to add existing role .. how to solve this type of problems in sys_user table. for t...
how can i delete all closed state records in incident table
hi all i have a field name(u_string_1). i want to clear the field value in Business rule i.e server side. can anyone tell me what is the syntax like current.? Thank you.
Hi All, After upgrading to San-Diego, I found an issue in closing the CTasks. The Assignment Group member of the change request, is able to close the change tasks also. This should not happen. Only the member of the Assignment group of the Ctask shou...
"Cause notes" from RCA Task should be copied to "cause notes" in Problem record"Workaround" from RCA Task should be copied to "workaround" in Problem record "Problem fix notes" from RCA Task should be copied to "fix notes" in Problem record all ...
Hello Team, I have a reference field ("First reported by") on Problem ticket, which has an Incident Number (PFA) from Incident table. I want to set the value of "Contact type" field to "None" on Incident Form of this old Incident, whenever the Incide...
Hi All, We have csat surveys for incidents and service requests already. But client is looking for a change in trigger condition. New req is like user needs to receive only one csat survey irrespective of no of tickets raised in a month as incident...
HI All , Is there a way I can define escalation matrix for incidents based on its tier For - E.g - Business service name is - XYZ IS TIER 1 service , then incident priority cannot be P5 , should always be P3 or above or is there any suggestion on ...
for normal change approval, the approval is requested to CI owner, however after the approval is requested the CI owner is updated, now how can the approver be updated so that the approval can now be done by the new approver?
​ The employee name should contain only alphabets and space and not more than 30 characters on the whole.
To see what scripts, reports, and other application artifacts will be in a published application: A. Enter the name of the Application in the Global search field B. Open the list of Update Sets for the instance C. Examine the Application Files Relate...
Hi All, my Onload script is not working. Please help function onLoad() { var a = g_user.userID.email; alert("Result: " +a); } I am getting result as Undefined.
Hi, One the approvers X is on long leave so the approvals need to route to a delegate Y, from the X user record I created a delegate and added Y and checked the Approvals checkbox, but the approvals are still going to the person on leave. please find...
Hi Need help how to create email rule so that if any ticket or change is assigned to Team A it should go to a particular email or DL they have ? Manager of Team A has asked us to configure all; alerts from service now to come to a particular email o...
I am reviewing the release notes for Rome and noticed that there is a new feature called Employee Center. It looks like we are being recommended to migrate to EC instead of using Service Portal. Is the Service Portal going away? If we don't migrate t...
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