Is it possible to trigger a post chat survey within the Virtual Agent when the chat has ended? We do not have the live agent active yet, that is our next step. But I want to still get a feel for the user's experience with the topics that we current...
I have setup notification using the task_sla table. These notifications are sent to users when the SLA for an incident has reached 300%. I'm able to include the incident number in the body of the notification. However, I want to make the incident n...
Assignment group field should display(shouldn't assign directly instead it should allow us to choose) all the related assignment groups based on the Configuration item chosen. for example: If we choose CI from database, Assignment group field should ...
Hi , I have an archive rule on incident table. How to run the archive rule using the schedule job. Can someone help me on this? Thanks,
We have versioning active in our Knowledge database, and it appears when you update the KB the URL changes. I have a requirement to make like "table of contents" document which would need to link to other various articles, but would need to then trac...
We are looking to have business stakeholders be able to contribute by adding comments on some incidents. It seems like this is supposed to be allowed, as business_stakeholder includes a specific sn_incidents_comments_write role, which is used in an i...
Please explian for record producer scenario for interview purpose
Hi every one,I use the business rule to automically add email (abc@mai.com) to watch list. Unfortunately, there is existing user with the userID same as this email (abc@mai.com). The system automically add this user to watch list, which I don't want....
Hi Community, I want to do all type of file downloading in ServiceNow catalog form can anyone tell me how to do the coding for all type of file? Thanks, Rabindra
Hi All and @Ankur Bawiskar , I have refered and gone through many posts in community but was not successful, Requirement is I have a BR that creates a ticket in Azure Devops if a checkbox is enabled, this works fine but I also need to send attachme...
Hi, What is significance of "Retain References" check box in Archive Rules? What are the pros and cons of "Retain References" check box in Archive Rules? is it best practice to check this box? Thanks,
Can anyone please help me on the below issue. I have created one widget and in the widget i have created the checkboxes like the below. I have created the variable "this request is" custom with lable type and attached the widget. Need to make mandat...
When clicked on review in change request, it doesn't move further neither throws any error/message
Hi, I have a requirement where we have to create a change schedules for Blackout(for every first Tuesday of the month) and maintenance(for every Tue, Thu, Sat and Sun of the week). I have created two change schedules one for Blackout and one for main...
Hi All, I have requirement pass variables values in URL parameters. EX: When user is trying to open blocked site it will populate window stating that you don't have access this site, Please create Service Catalog request to get the access. (window wi...
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