How to create a Change Request as Unauthorized ?

[akhilaanil]

In my instance, I need to trigger a notification when an unauthorized change request is created. However, I don't see an "Unauthorized" field in the Change Request form (Emergency or Normal types exist).

• How can I create an unauthorized change request?
• Is there a standard way ServiceNow handles unauthorized changes?
• Do I need to create a new field or is it determined automatically?
  Provide some references.

[akhilaanil]

The requirement is changed:

The unauthorized change is detected when the change request state is approved but its implementation state is passed. Then a notification should trigger to the Change manager and the CAB members. So, When to send and Who will receive. Can you give me the correct conditions?

[Dr Atul G- LNG]

Hi @akhilaanil 

There seems to be some confusion. When a change is fully approved, it moves to the 'Scheduled' state. Once a user begins working on the change, they update the state to 'Implement.' In this case, the condition is:

• Change state = Scheduled
• Actual start date > Planned end date

[akhilaanil]

Is this correct? Any modifications required?

[Dr Atul G- LNG]

But it will trigger for all changes where plan end date is before today, it will not tell change is unauth.

Try this condition on change list view and see are you getting unauth. changes as you defined.

[akhilaanil]

These are the change requests according to the condition, but no email is triggering.