How to create a new option "Create child incident" in a workspace view

DanielGabrS · Tuesday

Nilesh Pol · Wednesday

@DanielGabrS Reframed solution steps:

Open sys_ux_form_action_layout_group.LIST.
Find out record who contains "Create Change Request" as shown in your image.
add your created UI action to that record.

View solution in original post

Mark Manders · Wednesday

Add a new action to the ui action group.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Ankur Bawiskar · Wednesday

@DanielGabrS

this is for which table?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

DanielGabrS · Wednesday

Today, this button already exists as a native feature of the platform, and it is created in the ui_action table. However, since it is native, I need to customize the script, so I will have to create an OOTB version.

The approach I tried was using "Insert and Stay", but it did not replicate correctly, and it does not appear in the Workspace view.

Nilesh Pol · Wednesday

@DanielGabrS You first create UI action from system Ui with "Form context menu" true, then open following link and replace with your instance.

https://devXXXXXX.service-now.com/sys_ux_form_action_layout_group.do?sys_id=99308efac7213010d7e818b1...

then add created action in "Actions" fields.