How to create a Normal Change Template that will create Change tasks as well.

[alanpauls]

I need help. I am in Kingston.  I thought I read the documentation correctly. 

I createe the template for the change request and the Create New will pick up the template from the toggle template bar and create the normal change request.  However, the process is not creating the change task under the change request from the child template I have tied.  Maybe I am doing it wrong.

I have my main Change Request template with these keys:

Table:change_request, global, active, Link Element --None--,  Next Related Child Template: Task_Template1

Next Related Template : blank

I have my Task_Template1 template with these keys:

 Table: change_task , global, active, Link Element : Change Request  (selected from drop down list), 

Next Related child template :  blank       Next Related Template :  blank.

[JamesLindsay]

Where is the documentation you used to do this? We are on Madrid and I am trying to do the same thing. I need a template that produces a Normal change that has one task assigned to another group. This is not a Standard Change where the definition is a highly repeatable low risk pre approved change. Its normal in the sense that it should follow our procedures for Normal Change (Approval, lead time, CAB, etc.) 

[Sam Ogden]

Hi James Just wondering how you got on with this in the end as we are looking to introduce something similar? Thanks Sam

[JamesLindsay]

Never did, other priorities came up but, I hope to revisit it soon.

[Eric Jones]

Hi James,

Checking to see if you have had any opportunities to revisit this item. 

Thank you in advance,
Eric

[Gururajan Rama1]

Hi

I am on New York and I am able to create a template out of an existing Normal Change request using the template bar that shows up when you toggle template bar.

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/form-administration/concept/template-bar.html

The template copies the contents from the change request including the tasks.

Please let me know if this is what you are looking for.

Regards

Guru