How to set the 'from' field in email notification

Averell · ‎07-02-2015

I've created a new table. When the state field changes to 'sent' an email should be sent. Everything works fine, but not the 'from'-email address.

I want to send out the email from the user who has updated the record. The reply address should be always the same.

In the 'What will it contain' section of the definition in both the subject field and the message field the ${xyz} notation works, but not in the 'from' field. It looks the 'from' field is just a string field. No mechanism works on it to pass the required address ... Any idea?

Gurpreet07 · ‎07-03-2015

Leave the from and reply to fields blank

Create a new 'Notification email script' say email_from having following code

email.setFrom(current.user.email);

email.setReplyTo(current.user.email); //please review for backend name of updated by 'user' field

Now call this notification script from the notification's Message HTML field as follow

${mail_script:email_from}

View solution in original post

pardhu3 · ‎07-02-2015

Hi,

when you are firing the event , you can pass the mail id of user who updated the record. and in the who will receive section select the param1 field.

regards,

Pardhu.

Gurpreet07 · ‎07-02-2015

check section 4.3 Overriding Email Fields

Scripting for Email Notifications - ServiceNow Wiki

Averell · ‎07-02-2015

Averell · ‎07-02-2015

Hi Guys,

Thanks for your ideas. But my point is, I do not know how to enter this in the 'from' field. How to use this field? I have both information stored in two fields, the name and the email-address, but nothing works in this field ...