how to create a report that captures the volume of incidents & service requests created each day over a 5 or 7 day period

ajn
Giga Contributor

‎02-22-2016 08:15 PM

I expect this will be 2 separate reports one for incidents one for service requests, but I essentially want to see how many records of each have been created each day over X period of time, has anyone else done this, and I'm really only interested in knowing the volume, so don't need all the detail of a list view?

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Uncle Rob
Kilo Patron
In response to ajn

‎02-25-2016 06:44 AM

Not a whole lot of options on axis modification I'm afraid.


As for colors you only have two options:


  1. Provide a list of default colors that the system uses dynamically
  2. Define table/column/value colors (a *lot* of work)


See the following wiki:   Configuring Chart Colors - ServiceNow Wiki


ajn
Giga Contributor
In response to Uncle Rob

‎02-25-2016 01:07 PM

Ah right, thanks for that Robert, most helpful.   cheers


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