How to create an Incident/RITM through a Catalog Item

[avikdg]

Hi All,

I have a new requirement where I have an existing Catalog Item and some choice field variables . Depending on the value of the variable

choice I would need to create an Incident or RITM .

Eg - if Choice is 'Choice a' Raise Incident else Raise RITM .

As per the requirement this condition should not be added in workflow .

Please let me know what should be the possible solution .

Thanks in Advance

Avik

[avikdg]

Hi Ankur/Teri,

Thank you for your replies .

I have got it solved by the following :-

1. Creating a record producer for the user interface .

2. Create an interface table where the record producer data gets stored .

3. Create a catalog item of the same name as the record producer (this will not be accessed by the user directly)

4. Create business rules in the   interface table

When the desired choice is selected in the record producer it is creating an incident through the business rule else it is creating a service catalog through the hidden catalog item.

Thanks

[sruthi64]

Hi Avik,

Do you mind posting that business rule?

[Unknown5]

Hi Avik,

Can you please provide the solution for this issue?

Thanks