How to create an incident when email is sent to any DL or shared mailbox?

[Rahul Mishra4]

Suppose anyone sends an email to abc@xyz.com and an incident should get created in ServiceNow instance.

[Omkar Kumbhar]

Hello @Rahul Mishra4 ,

Please refer the below link which will help you.

https://www.servicenow.com/community/itsm-forum/how-to-create-an-incident-when-email-is-received-int...

[Rahul Mishra4]

Hi Omkar, 

The question is almost similar but the proposed solution is completely different.

My question is if someone sends an email to any DL not to the ServiceNow instance email.

[Omkar Kumbhar]

Hello @Rahul Mishra4 ,

Once the email is sent to DL there should be a trigger point in servicenow to create an incident.

Currenlty I dont see any possibiity because until there is any incoming trigger to sericenow instance it is not possible to create an incident.

[Rahul Mishra4]

Any help would be much appreciated.