How to Create an Interactive Filter to Toggle Parent vs Child Incidents in ServiceNow Dashboards?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
6 hours ago
Hi everyone,
I have a requirement in Platform Analytics / Dashboards where users should be able to switch between:
- Parent incidents only (where Parent Incident field is empty), and
- Child incidents (where Parent Incident filed is NOT empty)
Basically, I want an interactive filter like:
Display child incidents together?
Yes / No
When the user selects Yes, only child incidents should be shown.
When the user selects No, only top-level parent incidents should be shown.
However, the Yes/No selection is not an actual field on the Incident table.
It is only a toggle for filtering the dashboard.
0 REPLIES 0
