How to Create an Interactive Filter to Toggle Parent vs Child Incidents in ServiceNow Dashboards?

Vishal Tajanpu1
Tera Contributor

Hi everyone,

I have a requirement in Platform Analytics / Dashboards where users should be able to switch between:

  • Parent incidents only (where Parent Incident field is empty), and
  • Child incidents (where Parent Incident filed is NOT empty)

Basically, I want an interactive filter like:

Display child incidents together?
Yes / No

When the user selects Yes, only child incidents should be shown.
When the user selects No, only top-level parent incidents should be shown.

However, the Yes/No selection is not an actual field on the Incident table.
It is only a toggle for filtering the dashboard.

 

 

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