how to create different email notifications for a catalog item

Nag9
Tera Expert

Hi All, I have below requirement for  creating different email notifications to a catalog item "ABC"

Req:1 

I want sent a email notification like below template to the requester

Email1: Email upon submittal. To: Requester, Trigger: Submittal of completed (all mandatory fields populated) property removal form

 

 

find_real_file.png

Req 2: I want sent mail to the infrastructure owner(Variable in catalog item)

Email2: Please approve or reject. To: Infrastructure Owner, Trigger: Submittal of completed (all mandatory fields populated) property removal form

 

find_real_file.png

 

Req:3

i want sent mail to the approvers in Ritm form

Email: Please approve or reject. To: Next approver in the workflow , Trigger: Approval by the previous approver

find_real_file.png

 

Req:4 

I want sent mail to All approvers

Email4: Approval. To: Requester. Trigger: All approver have approved the request.

find_real_file.png

 

Req:5 

I want sent a mail to requester if approval is rejected

Email5: Rejection To: Requester. Trigger: One approver has rejected the request

find_real_file.png

 

How to acheive above the requirements can any one please post some script for this

Thanks in advance.

 

 

1 ACCEPTED SOLUTION

asifnoor
Kilo Patron

Go to Notifications and start configuring for each of those points.

Let me know if you have any questions.

Mark the comment as helpful if it helps.

View solution in original post

25 REPLIES 25

Oh ,it was my mistake,

 

Now the out put is working for one print statement see this

 

Property removal identifier (RITM):RITM0247058

Device Recipient Name: 85dfb2cedbf3df0054bd2a25ca961947

 

its not getting name ,

try liek this, considering its a reference field

gr.variables.Recepient_name_reference.getDisplayValue()

For reference fields, use getDisplayValue

and for normal fields under variables, use liek this

gr.variables.variable_name

for normal fields, try

gr.field_name

Oh thank you its working

Great.

Kindly mark the comment as a correct answer and other comment(s) as helpful.