How to create Email notification previous priority and present priority for task

[snow jagan]

For Priority it should show if its raised or lowered depending on the previous task state.

for example:

SCTASK# followed by Task short description

“Priority raised to:” or “Priority lowered to:” followed by the Priority as shown above

[Renu4]

Hello Shyam,

Do you know anything about this?

[shyamkumar VK]

Hello @Renu4  ,

Sorry for the delay, can I please have screen snaps to understand this  and your expectation on the Requirement 

[Renu4]

Hello Shyam,

Thank you for your response.

Well i am trying to display old priority and new priority in email template when priority is changed in incident.But i am getting Sysid instead of old priority munber.

i have attached all the screen shots kindly guide me.

Regards,

Renu

[shyamkumar VK]

Hi @Renu4  ,

Here is the Solution , Tried in my PDI and works fine 

1. Create an String field say as - Previous state 

2. Hide this from Form view, (better to write an UI policy to hide completely )

3. Write an BR to store the Previous Priority into the newly created field 

BR - Before Insert/update 

Condition - Priority changes 

current.u_previous_priority=previous.priority;

Now in the Email Script amend the Script as below 

 template.print("The Priority of this catalog Task has been changed from Priority:" + current.u_previous_priority + " to Priority:" + current.priority);

implement this and let me know if you see any Issues 

Regards,

Shyamkumar

[Renu4]

Hello Shyam,

Thank you so much this worked absolutely fine.

Is there a way that i can keep the priority fonts bold?

i mean can i bring in bold tag or strong tag in here: 

 template.print("The Priority of this catalog Task has been changed from Priority:" + current.u_previous_priority + " to Priority:" + current.priority);