how to create email rule so that if any ticket or change is assigned to Team A it should go to a particular email or DL they have ?
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03-30-2022 03:14 PM
Hi Need help
how to create email rule so that if any ticket or change is assigned to Team A it should go to a particular email or DL they have ?
Manager of Team A has asked us to configure all; alerts from service now to come to a particular email or DL for his team
Right now it goes to old DL which has members from other teams however he wants a dedicated new DL for his team to get snow alerts e.g if any ticket is assigned to them or change pending their approval
We will create new email distribution list in outlook however how to configure it in SNOW?
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04-03-2022 08:47 PM
Hello Karan,
Did my reply help you?
Cheers..!
Tushar
Cheers..!
Happy Learning:)
Tushar
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04-08-2022 04:45 PM
Hello Karan,
If my response helped please mark it correct and close the thread so that it benefits Others.
Cheers..!
Happy Learning:)
Tushar
Cheers..!
Happy Learning:)
Tushar
