Delegates for approval

[Shiva Kumar8]

Hi,

One the approvers X is on long leave so the approvals need to route to a delegate Y, from the X user record I created a delegate and added Y and checked the Approvals checkbox, but the approvals are still going to the person on leave.

please find the screenshot below

[emir]

So after you submit a new request it is not assigned to Y? Have you tested? What is in the activity log?

[Shiva Kumar8]

Hi emir,

Yes I tested, no approvals are found

[emir]

OK, but in the post below you say approvals are there an emails are not. If only the emails are missing then you have to place a checkbox on All Notifications option.

[Jaya4]

The approval record will be avilable for both - user and delegate. if you  impersonate as Delegate (Y) and open My approval module , you will find the query as approver is X or Y and state is requested

Can you please check and comfirm?