Hi, I am facing issue with data pill picker in virtual agent whenever i try to select input variable or script variable it is showing me blank screen.I don't know this issue is in New York or i am doing some mistake .If any one have some idea regardi...
Hi, I have the below code that get data from the server and save it to data.events table when I test that i got this error : Server JavaScript error Cannot set property "events" of undefined to "" Do you have any idea? (function($sp, input, data, ...
Hi All, I have two Multi choice variables in catalog item as below: 1 Variable named : Team - have 5 choices 2nd Variable named: sub-team - have 20 choices Requirement is to show 5 choices of second variable based on the first variable instead of al...
Let’s say I have a table called cost center. In the cost center table I made a reference field to “department” and chose which departments own which cost centers. On the service catalog, I have a reference variable to that table, allowing the user t...
Hi all,We've recently upgraded to Madrid, and one user has reported that their 'Allow Notifications' setting is greyed out, and they are unable to turn it on. However, the rest of the users within the same team are able to turn it on and off as they ...
Seems like a repetition of what is already out there, but I have tried it all and failed. I am trying to simply restart a workflow, retaining the previous approvals from a UI Action. Any thoughts on the action shown below? Thanks in advance.
We need to create a repeat SCTASK periodically throughout the day with variables filled in (variables are set as default values on the Catalog Item) I know the Variables are on the RITM level, so I assumed we need to order an item via script and let...
We've been using the PagerDuty Incident Integration with Geneva & Helsinki for a while now and it works fairly well, however there is one big issue that we haven't been able to overcome. In ServiceNow, we allow the ability to Re-Open an Incident if i...
Hi, I have a requirement to particular create groups for each CI class and give access to only those groups to be able to read, edit and delete their respective CI Class CIs and not the others. For example: If there's a CI class 'Sharepoint' - a grou...
We are trying to incorporate OLA for our catalog tasks and are looking at the best practice for configuring the OLAs when assignment groups who are assigned multiple tasks within an RITM requests. We know there will need to be OLAs for each task but ...
Hi, Could someone please explain the difference between Status (install_status) vs Operational Status (operational_status), possibly with some examples and when to use which Status? Thanks - Pa
Hi all, We are running Istanbul and it looks like we have a hard limit of 10,000 rows for Excel. I found a setting in the ServiceNow console under System Properties --> Import Export with a Save button but I cannot change anything even with a privi...
Hello , Recently one of our CAB member posed this question, when user creates a change request they put in planned start date and planned end date. So if the user is in a different timezone than that of the system default time zone, then the schedu...
Hi, I need to change the display in the service portal from 'X days ago' to the actual date time stamp. This is populated in quite a few OOB widgets and i know i need to clone them and edit the HTML just not sure what too. Thanks
Hello, My Walk Up Experience "Online Checkin" page is redirecting to a location without selecting it . It looks like the location has been set to default but I couldn't find any setting or configuration for that. Thank you, Pankaj Bisht
