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Resolved! List Collector to display another column

Hi, Need help !!! I have catalog item which has list collector referencing "cmdb_ci_ec2_instance" table. We are using this table on multiple catalog item on lookup select box data type as well as list collector, and it's displaying "Name" field which...

Vignesh21 by Kilo Guru
  • 2068 Views
  • 2 replies
  • 1 helpfuls

Resolved! Unable to set email properties -Ignore email when subject starts with text (comma separated, case insensitive) in Inbound email configuration

In our instance, I am unable to set email properties to Ignore email when Subject start with Text(Auto reply)   Question: How do i set the property - Ignore email when Subject start with Text( ) in my email properties . Currently, this property is no...

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Alexis Binu by Tera Contributor
  • 1905 Views
  • 4 replies
  • 13 helpfuls

Rest API attachment file size issue

Hi We are working on Incident Ebonding. As part of that we have to push the attachment for another service- now instance. We have to use rest API for the integration. The attachment is getting transferred however the file more than 4 MB is not gettin...

vikarantkmr by Kilo Explorer
  • 3861 Views
  • 2 replies
  • 0 helpfuls

Cannot find "Computer Name" in assets?

I've already put in an enhancement request for the WMI User ID to be added to the Asset CMDB. Now, I realize that I cannot find the asset "Computer Name" anywhere. Does ServiceNow call it something else? All I see is Serial Number and Asset Tag Numbe...

Resolved! Force SSO from Base URL of the Instance

Is there a way to force redirection to the SSO provider from the base URL of an instance? Use this:   https://myinstance.service-now.comInstead of this:   https://myinstance.service-now.com/login_with_sso.do?glide sso id=a343f9efe98fa98fef8e9d8fef9ew...

tstocking by Tera Guru
  • 5446 Views
  • 11 replies
  • 5 helpfuls

Resolved! Auto Populate Country field based on selected user in reference field

Hi ServiceNow Community,   I need some help with my Country field, I want it to be auto populated based on selected user from my reference field, here is my form ...     Is there any way to get this? and how? Is it Client Script? Maybe you can also...

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Jehiellb by Giga Contributor
  • 4440 Views
  • 13 replies
  • 8 helpfuls

Custom fields in User table

We have several org-specific fields stored in LDAP that we'd like to bring into ServiceNow.   They are likely to be commonly references in Incident Management. What do folks typically do in this situation?   Add fields to sys_user?   Extend sys_user?...

atlauren by Kilo Explorer
  • 2782 Views
  • 5 replies
  • 1 helpfuls

Resolved! Removing the default login prompt for all users - Multi-Provider SSO

Hey all,  Currently we are trying to get multi-provider SSO working for internal employees as well as customers. We have the customer portion working correctly, they simply use the link we provide to the CMS site which passes the correct authenticati...

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wil421 by Mega Contributor
  • 4455 Views
  • 5 replies
  • 0 helpfuls

Walk-up Experience Online Checkin

Done anyone know how to change just the walkup online checkin font color?  Right now it's defaulting to the main portal page and it's hard to see some of the wording.  Need to change the Time Waited section.   

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tabber66 by Kilo Contributor
  • 2694 Views
  • 12 replies
  • 2 helpfuls