Hi all, I have a requirement such as, If the ticket is not assigned to anybody with in four hours based on created time then the ticket needs to be get auto assigned to myself. For example, My assignment group name is service desk group and along wit...
Hai
We currently sync our SNOW users with our AD accounts nightly to ensure all new employees are added to SNOW automatically. We currently colase on the ObjectGUID as its the only field that is guaranteed to be different between users.When Security di...
I am working on a Custom Application. Here I have 2 tables, table A and table B. We are using a record producer to create a request in Table A. In the same record producer we have a set of variables containing 10 variables related to Table B. Curretl...
Hi, what is the advantages of expense line ? why it is used? Thanks, Salma
Hi there, I want to create a high level record producer that has the ability to raise multiple ticket types. I have tried this using glidescript to no avail. What I'm trying to achieve is a record producer that works out what ticket type is require...
I just wanted to trigger a notification through workflow whenever a new incident is created and assigned to a particular person. Thanks in advance...
Hi, I am a total noob at JS, and I am working with code out of the article below to copy variables from RITM forms to the description field on the REQ form. https://community.servicenow.com/community?id=community_question&sys_id=fa6fb6a9db58dbc01dcaf...
I have created multiple Order guide and deployed that on Service Portal . But Rule base is not working . Suppose there is one checkbox >> Hardware . On clicking Hardware checkbox , Hardware Catalog item is displayed but ehen I uncheck Checkbox >> ...
I'm working on revamping our email notifications, as users don't like them - they show irrelevant information, yet also don't show the right information. We currently have 3 emails firing to the user when their request is submitted -: 1 - Request REQ...
Hi, The requirement is to create an emergency change from Incident and transfer some of the field values from Incident to Change Request. I need to get the value from list field "u_brands_affected" on Incident and set those values in CR's list field ...
I need resolution notes to show on the request view on the Service Portal for the service portal users to see. So basically we would like to make sure the customer is receiving that as an update. Currently they are only seeing 'Additional comments' a...
Hi all, I'm trying to create a report to check if requests are fulfilled before due date. To do that I need to compare both close and due dates. I can compare both fields but I haven't managed to indicate that due date is just later than due date wit...
Hello everyone, Attempting to work out definitions for the CI classes of 'application' and 'software' with-in our CMDB. Looking to see what others have done, to differentiate between the two classes. Currently, anything we have purchased for our bus...
HI All, I have got an incident ticket (Issue ). in our incident table "Resolution Notes" is a mandatory field which will occur when the state is moved to "Resolved". But for some incidents with giving "Resolution notes" they made incident state to "R...
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