How to create incident from event to and alert?

[jack33]

How to create incident from event and alert?

and Based on the event occurrence how set priority dynamically.How to set incident Description 

[Ankur Bawiskar]

Hi,

I would suggest to go through event management course.

Also refer below links for more help

Technical Insight into ServiceNow Event Management

EVENT MANAGEMENT

Service Now Event Management CI Binding - Scenarios

Regards
Ankur

[Appli]

Hi Jack

Indeed this is ITOM but not ITSM ...

You can check product documentation with instructions how to manually raise an incident from alert

Otherwise I would suggest leveraging OOB Alert management rules, for example "Create Incident on Primary Critical Alert" is provided with a base system

Hope it helps.