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Data Pill showing backend value in flow designer.

Hi All, I am working on the flow designer. In Create Catalog Task action we have short description field. I have select some data pill in that but they are giving backend value. For example: Environment : dev but it should be Dev (Display value).  En...

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Brijmohan by Tera Contributor
  • 1401 Views
  • 3 replies
  • 0 helpfuls

Resolved! Advanced Work Assignment True Auto Assignment?

I've set up an Advance Work Assignment scenario--queue, service channel, etc for incoming incidents.  Works fine.  Looks pretty cool.  But, I find the auto assignment misleading in the documentation.  Yes, it automatically assigns the incident to a g...

ctsmith by Mega Sage
  • 2253 Views
  • 14 replies
  • 5 helpfuls

Resolved! Field values displayed on the form but list shows empty column

Hello all, I wonder if anyone can shed any light on the below issue ?Record update - I'm updating some records via transform maps, One of the field maps is using an IF statement (example below : This used to work fine but now when  i run my data in i...

Joshua13 by Giga Expert
  • 2363 Views
  • 4 replies
  • 3 helpfuls

Resolved! Report on UI Action being clicked?

On our incident form we have a UI action named "Escalate." Is there a way to create a report to see who has clicked on that UI action button?The reason for the ask is trying to see which of our level 1 agents are clicking the escalate button. Wanting...

mburns74451 by Tera Contributor
  • 1437 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to get user all roles

Hi  I have requirements : there is a Custom table A and its extending to User table and then i want to check those users roles. Which is in Custom table and How many roles have each user. There is a possibility to repeat the user name in custom table...

Kumar Raj by Giga Contributor
  • 3057 Views
  • 14 replies
  • 2 helpfuls

Resolved! Change calendar report

Hello I'm trying to configure a change calendar using standard reporting. I'd like to show the full duration of each RFC, however "event to display" does not allow me to select an option which will show this. I can only select one specific date for t...

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Matt34 by Tera Expert
  • 1739 Views
  • 2 replies
  • 1 helpfuls

I want to display all catalog variables on notification

Hi Team, I want to display the variable in notification which is available on the catalog form, i will create the notification on sc_task table, before that Can anyone suggest the sample email script here. Assume variable name is "requestor". Thanks ...

sunitha _ by Tera Contributor
  • 1497 Views
  • 5 replies
  • 3 helpfuls

Table ast_contract

I cannot access the ast_contract table from a Business Rule for RITM.   any idea why this happens?   If you run a background script with the query the result is correct.   Thanks, Victor