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Resolved! Want to fetch field value from response of GET REST message

Hi @Ankur Bawiskar  I am calling GET method and fetching below response. [{    "expand": "description,lead,issueTypes,url,projectKeys,permissions,insight",    "self": "https://.atlassian.net/rest/api/3/project/10013",    "id": "10013",    "key": "ACQ...

Integrate servicenow with checkmk

Can anyone please let me know how to integrate checkmk with servicenow?   Do we require any servicenow plugin or create any rest API's ?  All I know is, a separate user needs be created and assigned ITIL role for incident (create/update).  @sachin.n...

Resolved! need_attention flag on case records

Hi, we are facing issues with case records not auto closing as per the flow after seven days ,state resolved and auto close set to true,upon further sleuthing found an OOB BR "mark for auto close" does not set the autoclose flag since needs_attention...

priya92 by Kilo Expert
  • 3974 Views
  • 6 replies
  • 2 helpfuls

How to set the limit in a integer field value

Hi All, I have a question how to put the limit on any integer field. Like in a field we only put the integer value but I also want to specify that field like user can only enter min 5 digit or max 7 digit numeric value. I have already written the On-...

utkarsh6 by Giga Contributor
  • 5967 Views
  • 7 replies
  • 2 helpfuls

Links not coming as hypertext in comments or worknotes in workspaxe

When I am adding a link in worknotes or comments in agent workspace , it is not coming as link rather a simple text  , i want to enable it as link when i put any link there. Note - I DO NOT WANT TO MAKE THIS PROPERTY  - glide.ui.journal.use_html AS T...

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Community Alums by Community Alums  
  • 993 Views
  • 3 replies
  • 0 helpfuls

Parent - Child Relationship

Hi All,  Could someone help me understand parent child relationship for incidents. From what I see in ServiceNow docs The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the pa...

CJPeterson by Tera Expert
  • 1140 Views
  • 1 replies
  • 0 helpfuls

g_form.getReference returns an undefined value

I am currently trying to create a child ticket with all the information from the parent in it.Using the new button on the related list 'Facilities Request->Parent';the following client script is triggered: function onLoad() {     if(g_form.isNewRe...

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Jon23 by Mega Sage
  • 19422 Views
  • 20 replies
  • 6 helpfuls

Resolved! Send email notification when priority has changed.

I want to send an email notification to "Assigned To" or "Assignment Group" when priority has changed. For example:Send notification when priority change from (1 - Critical, 2 - High, 3 - Moderate, 4 - Low) to (1 - Critical, 2 - High, 3 - Moderate, 4...

Resolved! Creating rich text type label

Unable to create a variable in rich text format, Receives error message that states invalid insert and 'variable names can only contain alphabets, numbers '_' characters. They must begin with an alphabet'