I'm getting an error when I attempt to update the RITM of an approval record. I have a Flow that is triggered off the approval record every day. At the 30 day mark, it rejects the request in the approval record. However, it will not automatically upd...
I have a custom table with several fields that we have been using for over a year now. I just noticed that I'm not able to show one of the values in a list view or in a report. I went into the List Collector and was able to find that value but the o...
Though the property "glide.ui.activity.email_roles" has only 3 roles but on portal, it is not working as expected, external users are able to see the emails log on the case.
Hi All, We have one field contain URL value in Incident communication task.Have to get that URL field in email template.Could you please suggest.
Hi Community, I'm using a UI page on user record, the UI page has a field called user name, when the UI page is opened I want to populate the username with the current user record name. any help in script. Thanks in advance. Please find the attached ...
Requirement is that on the based of category whenever the user selects A,B info message should display like this" Please click here to review a Knowledge article that may assist resolving your issue. (K1)". and also user must be able to access hyper...
When I click on close task it suddenly makes close notes mandatory how can I achieve that.
I'm writing this transform script to take a .csv data source which includes data in from 1 to 12 pairs of columns, and map to a multi-row variable set on a catalog item using the Cart API. The data's general format is ... ColA, ColB, ColC, ColD1, Co...
Good evening dear Community, I need help and advice regarding Virtual Agent. On the account I work, we implemented VA on Rome instance, and we have the Virtual Analytics dashboard (the out-of-the-box) but I need more insight. I would like to know ho...
How to display Bold style comments to caller.
What is Global in client script ?
Is there is anyways to stop execution of businesses rules if the update Is happen from another business rules. Tried setworkflow(false) in before business rules. But it's triggering after update business rules matching the update conditions.
Hello All, Incident Survey should get triggered when incident is resolved Please let me know how to do it Regards Keval
Incident is assigned to me with high priority so that form is broken in prod after making changes. Incident is creating to find the root cause.
I want to know what role should be assigned to the agent in order to work and close the incidents, requests, requested items, catalog tasks etc