Hi I have a requirement : I need to Auto create incident task when the Major incident feild is Checked and incident state is changed to resolved. For this i have created one business rule conditions : AFTER - Update Major incident is true state c...
I am in need of a way to allow our users to provide a name for their cart when they are checking out. Currently when the 'My Requests' list is viewed it is impossible to determine the details of the request by looking at the list alone. Each item nee...
Reference Icons on Service Portal forms are taking default view.I removed related list from Service Portal and Self service view.Then also forms have Related links.
We have a button in service portal, onclick of which we want live agent chat to open in the VA popup. FYI, We are using advanced work assignment. Ant suggested approach for this will be really helpful.
I want to enable incident auto resolution virtual agent But getting error while saving it. Please let know how to enable this.
Hey all, i need some asssistance creating a script to update model categories on some hardware models that have the incorrect model categories captured. Issue i am tryiing to resolve is most of our EUC devices have been captured as both Computer a...
Now, in the My Requests Widget on the Service Portal, only the incidents I created are displayed.How can I view incidents created by others and assigned to me?
My client asked for this field (Interaction.queue) to show in Active Chat list in agent workspace. I added it to the columns. But then they are complaining that they are always empty. I checked all Interaction records and the Queue field are all empt...
Hi All, below is my requirement. based on operation i need to display info message like below 1) test1 2) test2 using add info message (i need to use single info message). Is it possible to get?
Hi, I have a scenario where if I get any value that doesn't exist in choice list (target table field is a choice list where label and field = ABC). The issue is how to set the target field value to the default value as 'ABC'. Please help me with this...
How to know the name of related list tab? I mean unique name
I have a requirement wherein i need to extract csv of location and send it to a third party endpoint available through REST message POST request upload. I suggested Export Sets but they require only though REST message. Could you please help me. I ha...
Hi, we are working on creation of incident from the virtual agent topic. We have created our custom field "Parent interaction" on incident and we would like to have this field populated with interaction, which is created automatically when user init...
Hi everyone, Can anyone suggest remediation to update stage in Requested item record via the Flow designer. Read lots of articles and ServiceNow support links followed every possible suggestion but Flow designer does not update the stage in Requested...
how to make the rejected comments visible to the requester in service portal as well as work notes? @Ankur Bawiskar @shloke04 @Mark Roethof @dvp @Anil Lande @Jaspal Singh @asifnoor