Resolved! How to get Priority level list in incident form via rest API ?
We want to list of Priority level like (P1 - High ,P2 - Low ,P3 - Critical etc..)
Forum Posts
Resolved! custom table tickets in My Requests
Hi All, we have a custom table which extends the task table and we want the tickets to be shown in My Requests in the portal. For this, I have created record in request_filter table and it is showing up in the My Requests. In our table we were using ...
How to map field value from portal to backend table field
Hello Everyone, I am new to ServiceNow portal scripting. I have a requirement where I need to set region value to short_description field of "wu_appointment" table. As per above snippet, End user will select the region for the cancellation of an app...
Change Risk Management - how to update table?
Hi, I would like to apply Risk Assessment on my table - custom table extended from Change table. Unfortunately, I don't know how to choose a table, I have tried to create new record, copy existing one, change it on the list or use Assessment Designer...
Resolved! On hold reason was not showed while a agent hold a incident
Hi Team, Good day!, We have noticed a issue today , That is when an agent hold a ticket in ServiceNow the on hold reason should be populate in work notes (As awaiting requester , Pending vendor ...etc) at the same time of holding the ticket. But it...
Alternative for eval() in servicenow.
Hi All, I need to replace the eval() with glide script evaluator and below is the Script Include used in a Report to pull the records. Script Include: function CRA_Use(js, arg) { var grq_ps = new GlideRecord('pa_scripts'); grq_ps.addQuery('name', js)...
How to populate the logged in user to a variable from the Onload Client script
Hi All, Requirement: On the load of the form, it should populate the logged in user name, company, email Id in the variables on the form level, I have written a Onload client script to populate the company and email details but I'm unable to get the...
To stop UI Policy action
Hi All, I have a requirement I have a date validation ui policy action running on the catalog item But I want that when the catalog item is raised by order guide then that action should not work. Is there any way to do that? Thanks
Create multiple SCTASK with single ritm
Hello Everyone! In my schedule job, there is a condition where if a record is found, then create a single RITM with multiple tasks without using Flow design/Workflow. if not then create RITM per Record. Please help me with this. Thanks in advance!
Resolved! Copy approval comments to SCTASK work notes
Hi All, I need to copy approver comments to SCTASK work notes and below is script added to the WF when catalog task is created. I have followed the https://community.servicenow.com/community?id=community_question&sys_id=9e9bcb61db9cdbc01dcaf3231f9619...
Resolved! My email in flow designer won't send
I have an easy flow that creates a catalog task for a particular assignment group. I've turned off the OOTB notification (email assigned to group (sc_task)) for this catalog item and want to send an email to the group via flow designer but the email...
Resolved! If the Incident state is on hold for 3 days notification should be triggered to the caller
If the Incident state is on hold for 3 days email notification should be triggered to the caller How can I achieve this? Thanks in advance
Resolved! How does Auto Flush table works?
Hi, Can someone help me with the job/process which handles the auto-flush table? I have increased the records age in auto-flush table then trying to find a job which executes the process to test but I am unable find anything. I appreciate if someone ...
Finding old value of a field
I have a requirement to pull the old value of a filed which was updated on a particular date. Tried to query the sys_audit table but transactions are failing. What is the best option to do this?
Resolved! Onchange Client script State Value
Hi I have this script onChange for planned start date, and one for end date as well pasted below which is working as I need it to. I'm kind of still learning javascript, so basically what I wanted to know when i first created the script I had the st...
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