How to create multiple catalog tasks for 1 catalog item

[kimstorey]

Hoping someone can advise how I can create multiple tasks for a single catalog item based on 1 variable which has 5 options and needs

to go to different Resolver Groups based on the selection.   Some of the tasks also need to move into a Awaiting Vendor status.

I have tried to do this a few ways using a single task with business rules, but i am not able to get the tasks working as i want, it seems to

look at one business rule only.

Appreciate any help.

[amlanpal · Accepted solution]

Hi Kim,

First of all, I'm assuming that the Workflow behind your particular Catalog Item is not generic and being used only for the item. Saying so, the best approach of achieving the requirement would be customizing the workflow and create your catalog task with the corresponding state values. You can use Switch activity, which is easiest way (avoiding scripting) to achieve the same apart from if activity. Please have a look at this official document from ServiceNow on how to use the Switch activity and its functionality.

I hope this helps.Please mark correct/helpful based on impact

INC0010078

[Shishir Srivast]

Hi Kim,

Please let me know if the provided suggestion was helpful.

[kimstorey]

Thank you for you helpful advise, i have this working using the Workflow with the Switch activity, and Catalog Tasks.

[Shishir Srivast]

Thanks Kim,

In that case please mark the amlanpal correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

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