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Resolved! SLA Breach Time showing incorrect

Hello All, I have configured SLA for security incident. Priority(Response ) =  P2.( 8 hours SLA) Priority (Resolution) = P2 (2  Business days SLA) SChedule is 8 -5 excluding Holidays (Inside holidays its QLD holidays) Incident : INC0109639 once raise...

ShiningStar1 by Tera Contributor
  • 1924 Views
  • 2 replies
  • 1 helpfuls

XML data into RSS feed

var rss_feed ='https://cspreporter.nl/feed/storingen';    var end_point = rss_feed+ "";    var r = new sn_ws.RESTMessageV2();    r.setEndpoint(end_point);    r.setHttpMethod("GET");    r.setRequestHeader("Accept", "application/json");    var response...

Resolved! How to create QR Code / Barcode to submit an incident with Now app

USE CASE: Reporting a non-IT incident with a mobile application (Example: water fountain incident), using a mobile application (a QR code is pasted on each piece of equipment to facilitate incident reporting). This QR code is to be used to report the...

Midro by Kilo Contributor
  • 2734 Views
  • 4 replies
  • 6 helpfuls

Resolved! why the body is not going to third party during rest call?

var body = {"short_description": "test","caller_id":"Abel Tuter","description":"testing integration"};  var abc = JSON.stringify(body);var power_request = new sn_ws.RESTMessageV2('TestInstance', 'Default Post');power_request.setStringParameterNoEscap...

Need to stop the notifications in the Agent workspace

Hello All We are getting notifications in the AgentWorkspace, whenever the Incidnet state got changed.We need to stop that. I have gone through the Provider > Notification and found this notification, https://**.service-now.com/nav_to.do?uri=sys_noti...

DNC by Tera Contributor
  • 474 Views
  • 6 replies
  • 0 helpfuls

Portal script is not working properly in HTML

Hi All, From server side correct value is coming true or false"{{data.matchfound}}" while writing in Ng if condition <div ng-if="data.matchfound" this part is not working .Can you help me to resolve the issue.<div ng-if="data.matchfound" id="buttonCo...

Update Worknotes and Comments on Incident

Hi All,Is it possible to add a retrospective comment to an incident?We have a requirement where users may need to update a comment with a backdated timestamp if they forgot to document actions taken during the certain time period. This way, when a PD...

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Need to populate employee name based on employee type

Hello all, I have a requirement to populate the employee name [ reference field ] based on employee hire type [ selectbox]. Hiretype option - Employee , Contractor On user table , there is a checkbox [Contractor] if user selects employee only employe...

CDJ by Tera Contributor
  • 318 Views
  • 2 replies
  • 0 helpfuls