Hello all, Has anyone been able to determine how to disable the options to Start a Microsoft Teams Chat in Old Desktop client and make the option default to start? When I click on Start Chat, I only want Web Client or Desktop Client option as that is...
Good afternoon.Do we have any API documentation for time_card table? So, to understand what parameters can be passed and what response is received when API is accessed.....
There is a requirement that I need to create a mailbox account and an inbound email action for that mailbox.I tried creating the mailbox account using the SMTP Connection and also by using the IMAP connection but when triggering emails to the mailbox...
Hello, I've installed the NowLearning plugin to integrate it with my PDI. However I cant seem to get it to pull any data. Any ideas where I'm going wrong? All my credentials are correct and I can only assume its the scope. I'd be eternally grateful i...
I do have the list of users and group in server, those groups are present in ServiceNow. Based on the selection of group How to fetch the user through Integrations and show them as dropdown in servicenow service catalog.
Good afternoonUsually, snc_internal users add comments to a ticket, by replying to the same ticket's email ID. But only for 1 snc_internal user, when he replies to the same email, his comments are not getting added on the ticket.When I checked the Em...
how to write the test case for the second approval for the knowledge base in the ATF
Hi , I have a requirement , where I have one out of the box section - Analysis Information section for the Problem Record , I want to add that section to my Problem Record , I am trying to do it from Form Design , Form layout but with the help of t...
Hi community,I have raised a schedule time off request and the request is waiting for the approval. In the form view of the raised request I see the start date and end date time fields. How can I populate the 'planned start date time' and 'planned en...
I am just looking for use cases if you have implemented Incident auto resolution for any of the scenariosEx - Automatically unlock user accounts that have been locked due to multiple failed login attempts.
Hi,We have recently upgraded our testing instance with production instance. So few extra notifications were added to the testing instance after the upgrade. I was able to inactivate few notifications which are in global but few of the notifications w...
i have written one inbound email action i want to read the user email id from the body of the email and update it in the caller fields. please help to get it fied
evening all, Our mid server in dev was running fine until around 2am this morning but it is now down with one error stating User (username) associated with down MID Server: (sys id) No login attempts within reporting period. I can't find any real fi...
We recently encountered an issue where attachments were not received when an email was sent from an SC task. Upon investigation, I found that the email client was configured for the SC task. Expected Behavior: When an email with attachments is sent, ...
Hi All, I want to modify the "Click Here to Approve CHXXXXXXX" to "Click Here to Approval CHXXXXXX by email" Please help.
