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How to create Problem task automatically?

Basha4
Tera Expert

When we create problem record that time automatically create problem task records

7 REPLIES 7

Plz 

Tell me the process

Aman Kumar S
Kilo Patron

Flow designer is the way to go, Refer to what has been suggested above by Paul

Below link should give you an idea.

https://community.servicenow.com/community?id=community_question&sys_id=edd573871b543010d01143f6fe4b...

Best Regards
Aman Kumar

Prasanna Kumar7
Tera Expert

You can write a Business rule Asyn where the problem task will get created in the background automatically.

var gr = new GlideRecord('problem_task');
    gr.initialize();
    gr.problem = current.sys_id;
    gr.short_description=current.short_description;
    gr.insert();

you can use this code and also you can add the fields required.

Please mark helpful if this answered your question.