How to create ticket from mail

[keval3]

Hi All,

I have one requirement where I will have to create Service request from mail.

catalog item name - Customer Code Modification kindly let me know how to develop that?

Thanks & Regards

KP 

[Dr Atul G- LNG]

HI @keval3 

You can use the Inbound action. 

[Runjay Patel]

Hi @keval3 

You can write an inbound action and add below code to submit request.

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
 //add your requested item to the cart by sys_id of the catalog item
var item = cart.addItem('4054428fdb151f0097679ec6db9619c0', 1);

//fill in the variables on the request item form
cart.setVariable(item,"u_requested_for", "e80edd6edbec6bc097275e25ca9619a4"); 
cart.setVariable(item,"short_description", email.subject);
cart.setVariable(item,"description", email.body_text);
var rc = cart.placeOrder();

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Runjay Patel