How to make the survey link accessible for two users from one notification

[Roshini]

Hi Team,
We have two user fields in our incident table,  
1) requested for  2) reported by
and having a requirement as, when an incident is resolved a notification should be send with the survey link where the survey can be taken by both requested for and reported by. But as per the current configurations done by us, notification with survey link is sent to both of them, but the one who is accessing the survey link first can only submit the survey. But we need both of them to submit it. Is there any options to achieve this

[Mark Manders]

You will need to update your logic. It sounds like you have a public survey that can be filled in by anyone and the link is just put in the 'resolve' mail, which is being send to both users. You only have one survey, so once it is filled in, the second one can't update it. 

You can create a second survey and a second notification, so you split these, but I think your current setup is related to the fact that you only want 1 email if requested for and reported by are the same person. I don't know your exact process, but the ServiceNow fact is that you can't have one survey filled by two people. You will need to create two. 

A thing that does come to mind is that your current survey is probably on the requested for. You can create the second one with a condition of 'requested for is not reported by' and set that on the 'reported by' user. You can then use the survey notifications as notification for the users, instead of including it in the 'resolved' notifications. 

[Roshini]

I tried creating a BR and in the giving reported for and reported by in the parameters and when this BR is fired the notification is triggered and sending to both parameters and in the survey trigger condition provided two trigger condition one for reported for and one for reported by.
But that is not giving me the result.

[Mark Manders]

And what was the result from my solution?

[Roshini]

I created 2 notification with 2 different events
same content in both notifications
one survey and the same survey link is provided in the notifications
2 trigger conditions in the survey
now both are getting triggered, but the same as only the first person who is giving the survey is able to take it.
is there anything that i can change and achieve the result