how to customize Order Confirmation dialog in Service Catalog

[TY10]

Hi.
We want to know how to customize Order Confirmation dialog in Service Catalog.
The requirement is:
1. Can the requesting user be made uneditable and can be made read-only?
2. Can the delivery information (optional) be hidden?
3. Can special instructions (optional) be hidden?

[Narendra Kota · Accepted solution]

Comment from line 27 to 38 in HTML,

[TY10]

Thank you!
I was able to make the screen I wanted to customize!

[billubalaji]

Hi,

Is it possible to display the Location filed on Order Confirmation Pop up windo, it's similar to requested For field.

[Shubham_1120131]

Hello @Narendra Kota, 

I hope you are doing well. I have very similar use-case and would really appreciate if you can help me. 

I have the Checkout dialogue box rather than having Delivery Information and Special Instructions. I want to ask the user if the order is an Expedite Request and Pick up Person (person who would be coming to pickup the order). I have already created the two new field in sc_request table. 

Could you please tell me what changes do I need to make in the HTML and server script to replace the Delivery Information and Special Instructions with these new fields (Expedite Request and Pickup Person) in the Catalog Checkout Widget.  

I thank you in advance for your time and help.  

[Lea11]

Hi for anyone reading this in 2025 or later, 

I heard that this functionality will be part of ITSM within Zurich Release, but can not find it anymore.

Does anyone remember or has an updated solution for ESC Portal?