how to deactivate application's portal in servicenow

Sandeep Kumar13
Tera Guru

Hi ,

 

Here we have created 1 application named 'abc'.

we have created 1 portal for that abc application like developer.service-now.com/abc.

now i want to deactivate this portal to users, so how we can deactivate the portal without deleting .

 

Please suggest 

4 REPLIES 4

ASA5
Kilo Sage

Go to abc portal record, there is a related list "Page Route Map" then add a redirection from abc portal's index to an other page.

 

 

Hi ASA5,

Thanks for your quick reply.

Actually we dont want to redirect our portal. just we need to deactivate the abc portal from servicenow

Mark Manders
Mega Patron

There isn't an 'active' on a portal. Redirecting will cause users that have the url to end up on a different portal, so no one can enter it. If they type in '/abc' they will end up on '/sp'. See also this article.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Sandeep Kumar13 

 

There is no active field on portal, so what you can do, when a user opennthe portal you can redirect to 404 page instead of index page and update the message there like this portal is no longer in use.

 

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