how to deactivate application's portal in servicenow
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02-01-2024 04:46 AM
Hi ,
Here we have created 1 application named 'abc'.
we have created 1 portal for that abc application like developer.service-now.com/abc.
now i want to deactivate this portal to users, so how we can deactivate the portal without deleting .
Please suggest
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02-01-2024 04:53 AM
Go to abc portal record, there is a related list "Page Route Map" then add a redirection from abc portal's index to an other page.
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02-01-2024 04:59 AM
Hi ASA5,
Thanks for your quick reply.
Actually we dont want to redirect our portal. just we need to deactivate the abc portal from servicenow
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02-01-2024 05:08 AM
There isn't an 'active' on a portal. Redirecting will cause users that have the url to end up on a different portal, so no one can enter it. If they type in '/abc' they will end up on '/sp'. See also this article.
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02-01-2024 05:14 AM
There is no active field on portal, so what you can do, when a user opennthe portal you can redirect to 404 page instead of index page and update the message there like this portal is no longer in use.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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