How to default AWA Inbox Status to Available when user logs in?

[Nathan Okh]

How does one default the inbox status of a user who just signs into Agent Workspace?

I found this API/Javascript that looks like it'll work but I'm not sure how to add it in...

var agent = sn_awa.Agent.get("<user_sys_id>");
var presence = agent.setPresence({
    sys_id: <presence_sys_id>,
    channels: [{
        sys_id: "<channel_sys_id>",
        available: true // or false
    }]
});

[Maik Skoddow]

Hi @Nathan Okh 

create a Script Action (Table sysevent_script_action) with the following configuration:

Note:
In case you should see 2x "login" event name, try out which of the two is the correct one.

Kind regards
Maik

[Vijay90]

Hello Maik,

Can you please help me on below query if possible.

https://community.servicenow.com/community?id=community_question&sys_id=99e22a13db0185d0a5388263059619c1

[Maik Skoddow]

Hi @Nathan Okh 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing.

Many thanks & kind regards
Maik