Process Guides
Hi, I'm looking for any Orlando Process Guide documents for KM, CM, IM and PM. I have the previous guides, but wandering if there is any update for Orlando.
Forum Posts
Resolved! What Triggers the Current Status Widget in Service Portal?
I am trying to manipulate the Current Status Widget in Service Portal. Doesn't matter if I change the Business Service From Operational to Non-Operational or if I create an Outage from an Incident, The widget still shows that everything is Up and Run...
How to create a Business Rule on a field to count days between two date fields.
We've created two date fields (MMDDYYY), a start and stop date that are manually entered on a form.We've created a third date field to count the total days between the two dates. PROBLEM: The result is including weekends.If we move the start date ou...
Resolved! Can we limit VTB to view only for some users?
I have been asked by out IT Security team if we can make one of their VTB view only. I think the main challenge will be the users we want to limit to view only would have access to create and edit their own VTB's. So we would be locking down the VTB ...
Incident -Clearing pending reason value when state is not in 'Pending' in Incident
Hi all, I have a query that whenever the user changes the state manually from 'Pending' to 'In-progress', the pending reason gets cleared automatically. However in cases where the state changes from Pending (pending reason - pending customer) to 'In-...
I want to set the boolean field as true
Hi team, in the incident form i have a field "resource(true/false)" field. here my exact requirement is when the category field value changes to "help" i want to set the eligible field as true. and when the sub category changes to "vpn" i want to set...
Resolved! How to Push Array Values into JSON Object
Hi Team, Im getting into a huge trouble here, Any help please on resolving this? var obj = {}; obj.prop1 = {}; obj.prop2 = "Test"; obj.prop1.requested_for ="Roger Federer"; obj.prop1.Catalog_item = "Get me a Tennis racquet"; var json = JSON.s...
Resolved! User table field Company does not show records
Hi Guys, I'm having some issues lately with user records. The field company in the user record is mostly filled in due integration of two systems: *Afas *Active Directory But when i try to change the company it show me no records found. Even when i e...
How to display tables record on catalog item?
Hi, How to achieve the following view? Please suggest
Metric Definition not working
Hello, I've set up a new metric to calculate the below field when it changes. I may have set it up wrong and may need to script (but didn't think I would need to as it should work OOTB?). Please can you tell me if I'm doing something wrong? Then ...
Resolved! Outage in Change request
Hello All, Can someone please help me ? I have added a ui action to create outage in change.It will automatically populate short description and configuration item in the window.How its populating? I want to populate planned start date in begin fie...
how to add a "is not one of" condition operator to the table.
Hi All,Could anyone please tell me how to add a "is not one of" condition operator to the table. I see this operator listed on few tables but not for all.Thanks,Kranti
copy workflow of the production to dev instance
Hi everyone Is there a method to go from production to dev workflows? other than clone production to dev
"Breach on Due Date" SLA Breaching Instantly
I am trying to create an SLA on the Requested Item table that breaches on the Due date. Here is the SLA Definition: The problem I'm having is that the SLA is breaching instantly (or rather, exactly 1 second after it starts); which is exactly what th...
Resolved! Catalog item picture getting cut off on service portal catalog item tile
Hello, I am adding pictures to my catalog items, on the service portal, if the item name wraps onto a second line, the picture gets partially cut off. Is there a way to resize the catalog item tiles/cards on the service portal to show the full pictur...
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