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Resolved! how to select "Sprint record" from sprint field in Story

Hi, how to select sprint in sprint field in Story. sprint field referring script include. I just impersonated the project manager. He is able to select sprint records but his team is unable to select a "Sprint" from the sprint field and as a  ha is t...

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Sironi by Kilo Sage
  • 3938 Views
  • 18 replies
  • 2 helpfuls

servicenow SMTP relay and notifications

Hi. Just wondering if anyone has come across this scenario and have any suggestions. 1) we are using servicenow SMTP service (instance.service-now.com). The From address is the instance@service-now.com 2) Our integration partner configured our notifi...

Tony Minhas by Kilo Explorer
  • 3044 Views
  • 2 replies
  • 0 helpfuls

Resolved! View Items in Task Assessment details table

Hello, Does anyone know the role for an ITIL user to view the items in the Task Assessment details table such as the below? It currently returns empty for ITIL users. Thanks Sam

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Sam31 by Giga Contributor
  • 2414 Views
  • 2 replies
  • 1 helpfuls

Resolved! Order Guide - > catalog Item

Hello Community,   I have created the Order Guide, now I have some questions. 1. Created the catalog Item what is added to the "Option" in Order Guide, how can I pretend that this Item should not shows up in the service Portal search, but it have to ...

Cannot view ppt/pptx file using Document viewer

Hi All, I have enabled document viewer and can see .doc/pdf/xls files using it. But I am not able to view ppt/pptx file, it gives an error "This document could not be previewed.".  Thanks, Shantanu

Shantanu K by Tera Contributor
  • 2045 Views
  • 5 replies
  • 1 helpfuls

Resolved! Background Script - Change State

Good Morning,   Please can someone advise... i need a background script to force two CHG records to the state Implement. We have discovered a fault within the change workflow and whilst we get that sorted.. we need to manually force a couple of chang...

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ToniOxley by Kilo Expert
  • 5015 Views
  • 5 replies
  • 2 helpfuls

Resolved! Contract Related Lists: CIs covered vs Contract CIs

Hello together, On the Service Contract table [ast_service], there are two Related Lists: Contracts used by  [ast_contract_instance] and Contract CIs [contract_rel_ci].  In Paris out of box  Service Contract Form, [ast_contract_instance]  is displaye...

Niclas by Giga Guru
  • 2866 Views
  • 2 replies
  • 2 helpfuls

Resolved! Install Status vs Hardware Status on Hardware CIs

I've got a simple question that doesn't seem to have a simple answer: should I have workers use [install_status] or [hardware_status] on my Hardware CIs? (i.e., those CIs that extend the [cmdb_ci_hardware] table)*To get the discussion started, I'll l...

Protection Policy in Script include for Scoped application

Hi, In an scoped application, Protection policy of a Script Include has been set to Read -Only by mistake and moved to Test instance, now I am not able to change the Protection Policy from Read-only to None in test instance  . Do anyone have idea ,ho...

Deepika48 by Mega Expert
  • 1873 Views
  • 3 replies
  • 1 helpfuls

Resolved! What is an Appliance

Hello, Can anyone tell me what exactly is an appliance. I have come across terms like windows appliance, SPP appliance, Security appliance etc What is windows appliance vs windows server. In which tables are these appliance stored in general.  

shank1 by Tera Expert
  • 5136 Views
  • 4 replies
  • 7 helpfuls