We upgraded our instance to Jakarta and UI16 from Helsinki and UI15 over the weekend. This morning we have some itil users unable to see the work notes field on some forms. Some people can see the field on incidents but not tasks, some can not see on...
Hi All,Can anyone please help me to understand what does 'sysparm_ck' denotes/represent in the URL? I have the following URL that I am getting:/u_alerts.do?sys_id=-1&sysparm_ck=93c956100f0013005ff1cd8ce1050efa93c4b8392499c2c6ee445893461ef82d4c6a7d4d&...
Hi All,I have a requirement were I need to create a reference field to selected the Users. I tried to use 'List' type field for this. So when I select the users from this List type field I am able to select single user at a time.However as per the ac...
Hi All,In some user's home page few 5-6 dashboard/reports have been set and whenever they are login in to Service now they are facing performance issue.Could you please suggest how to improve the performance ?
HI,I have an assessment and when I attempt to assign the assessment to an any user,I receive the following response from ServiceNow: Instance could not be created. Any ideas on how I can assign the assessment or avoid this error message? I tracked th...
We are designing the CI taxonomy of databases in preparation for loading them into the ServiceNow CMDB, and we've run into some problems figuring out the best way to implement database clusters. We have multiple types of databases and not all of th...
Hi, I'm using Service Now login and ADFS. I would like to know where the URL can be configured once the Session is timeout? Currently, it is taking to a default login page of the ADFS (both cases). I would like to redirect to a different ...
Is there a way to force this field to truncate to a specified amount? I would like the field to Truncate on lists to 100 characters, but be able to contain 160 characters if you view the record within the form.I understand you can do it globally with...
I searched in the the documentation but not listed there.I searched in my instance, can't able to get correctly.
Hi Gang, I have been trolling through community posts in regards to achieving this.I found one but it has not quite worked for me as it it is quite specific to the users needs.I need something a bit more generic to target a wider range of record typ...
We need to do a bi-directional integration between ServiceNow and HP Service Manager 9(SM 9) for incident management. Does any one have some information on the procedure to be followed? Which web service needs to be used? Also apart from incident fie...
Need help with adding a cancelled condition to an Approval User activity. I have the completed the following 3 steps but the workflow is not progressing to the Set Values activity even when the Approval User activity has a result of 'cancelled'.1. Cr...
Hello, We have an issue with the incidents view - default view. From where we can define a concrete view for all of the system users?
I have a requirement like all software assignment group incidents have to assign to network group only by the network group members.How to achieve this?Regards,Gokulraj S
Hi All,I have observed that Standard Changes do not have Copy Change button/ feature in Helsinki version.For Normal and Emergency Change, Copy change is available and works as expected.Can anyone please tell me why ServiceNow have not provided Copy c...