ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Slack Spoke integration error message 401 (SOLVED)

Team, after set up the connection and credencial from servicenow and also set up scope entries from slack workspace I got an error message 401 as not authorized trying to retrieve the token. I double checked the client id and client secret but no luc...

Antonio42 by Kilo Guru
  • 2721 Views
  • 7 replies
  • 4 helpfuls

Resolved! Do web services require SSO for authentication?

I am evaluating what it takes to enable SSO on our instances with our corporate identity provider.   We have a bunch of external integrations via SOAP for things like alert forwarding into ServiceNow and service desk integrations.  Our SOAP web servi...

Resolved! Discovery Schedule - Mid Server field importance

Hello,Quick question regarding Discovery schedule.Scenario : I have configured a discovery schedule, left 'Behavior' field blank, Updated 'Mid Server' filed with 'PROD MID SERVER1' which is up and running.Findings : When I ran this discovery schedule...

ravipoli by Kilo Contributor
  • 1480 Views
  • 6 replies
  • 1 helpfuls

Resolved! difference between getTableName and class name

Hi  I am looking  for  the difference between getTableName() and sys_class_name any approach with practical implementation is appreciated. Thanks in Advance Amey

Amey3 by Giga Expert
  • 6295 Views
  • 11 replies
  • 8 helpfuls

Resolved! Populating a Catalog Item from a UI Action Button on a different table

I'm working with a client who is using the Interaction table as a landing page to field emails and phone calls. From the interaction ticket, we have a select box which asks what ticket type the agent wish to raise. They can select interaction, incide...

Community Alums by Community Alums  
  • 2152 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to move schedule entries from one instance to another

Hi Community, I have created new holiday schedule entries for existing schedules. I need help in moving schedule entries from one instance to another. I see 'Add to Update set ' related link in the schedule entries form Can I use that to manually add...

Pihu1 by Tera Contributor
  • 1825 Views
  • 5 replies
  • 1 helpfuls

Resolved! Creating Problem from an Incident

Hello All,Im trying to complete the ITSM (Madrid) Simulator but now I am not sure if the simulator has some issues or I don't know what are the best practices.One of the task is creating a Problem from an Incident. The instructions are the following:...

find_real_file.png

Resolved! Available Icons in Agent Workspace

Hello community, I want to add a declarative action as field decorator in the agent worspace. This works so far. I want to add an icon, but I don't know which icons are available. Only the following icons are known to me. https://<service-now-nstance...