how to deactivate or disable a plugin in PROD if activated mistakenly
Hi Experts , Need your opinion regarding the plugin activation , if plguin is activated by mistake in prod how to deactivate it..
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Forum Posts
What is the relationship between Incident & Problem & Change management?
What is the relationship between Incident & Problem & Change management? My Scenario: 1) What is the relationship Incident & Problem? 2)What is the relationship Problem & Change ? 3)What is the relationship Incident & Change management? Thanks
How to change Date Format from YYYY-MM-DD to DD/MM/YYYY on Portal?
So, I'm new to ServiceNow and I have this Date Type Field which I am using on a form on Service Portal. So when the end user selects the date on Portal it shows selected date in format DD/MM/YYYY.But when the end user submits the request, this format...
How to Add embedded survey in email notification?
Hi All, I want to add a embedded survey in email notification,so i can submit the survey within that particular tab. here i am sharing document link as follow i tried and follow this link but it is not working for me. https://docs.servicenow.com/bund...
Resolved! CMDB relationships: Creating the right ones when CIs have the same name
I am using Discovery to populate the majority of hardware items in the CMDB, and am looking to use Service Mapping to create relationships to Business Services in the future. Until then the team is creating relationships manually and by loading rel...
Duration field value not displaying properly in reporting
I have created a new field on the Incident table with a type Duration to calculate the age of open incidents (datediff from opened to today). The calculation works and the field displays correctly on the incident form, however I am not able to report...
How to access Work Notes value in Client Script
Hi Team, I want to access work notes in client script, but i am getting empty value. var table_name = g_form.getTableName(); var rej_comm = "Cancellation/Closed Incomplete/Rejected Reason: "; var oldWorkNotes = g_form.getValue('work_notes'); alert...
How to set default value of variable in catalog item.
HI All, I have a catalog item with variable( sub-state) and when we submit the catalog a new record is created on the hardware table. I have created a onload catalog catalog client script, which sets the value of sub-state to available. when i open t...
Resolved! Help to find what is causing duplicate primary key at update set (Troubleshooting)
I've built a scoped application and when try to import the update set I've got this error: FAILED TRYING TO EXECUTE ON CONNECTION glide.8 (connpid=108560): com.glide.db.BatchStatement$StatementContainer@3bf852,com.glide.db.BatchStatement$StatementCon...
Tickets assigned to our queue
I’m beginner to service now and part of triage team. I’m trying to get a report to know the tickets which are assigned to my group on a given date. The creation date can be any date but ticket can come my queue today. Im interested in knowing the tic...
Resolved! Issue with setting short description with variables in flow designer
Hi there.. trying to set the short description using javascript for the creation of a catalog task in the flow designer. var shortDesc = 'Telephone Services ' + current.variables.request_type.getDisplayValue() + ' for ' + current.request.request...
Resolved! How to update old records, when the field type is changed.
Hi, I have a requirement to change the choice field to List field type. In this case how to update the old records, which are having choice values in that particular field. Thanks
Resolved! Locking down access to Catalog Item with ACL
Hi team I'm not great with ACLs or scripting but could do with some assistance with locking down a specific catalog item: I have a catalog item called 'Account Audit Request' and a workflow to have it approvedI have created a group that should have a...
Resolved! Service Offering SLAs - Service Offering field vs Configuration Item field
Hi all, I'm trying to get my head around how you're supposed to be able to effectively monitor Service Offering SLAs while also being able to use the CMDB to see a history of a CI (incidents and requests raised against it, etc). Taking Incidents as ...
Resolved! I want to hide Standard Change link in Change Request Interceptor if logged in user is in specific group
Hi, I want to hide Standard Change link in Change Request Interceptor if logged in user is in specific group.How can I achieve this.I have tried in calling method in the Script Include which returns true or false but it is not working. Thanks Rav...
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