how to delete a priority from Incident and Problem

[kgirishshenoy]

Hi,

I see SN has 5 priorities, We would like to only use 4. I would like to delete Priority - 5, I could not find it from the documentation. Appreciate any help in this regard. I would like to remove Priority 5 from both Incident and Problem management.

[Mike Allen]

I would deactivate, not delete this.   Deactivate in your sys_choice table

[kgirishshenoy]

Thank You.

[sarika ponnagan]

I did these things when i open new incident record it displaying 5-planning

[Chuck Tomasi · Accepted solution]

Hi Girish,

Right click on the Priority field label and choose Configure Choices. Move the unwanted option from the right side to the left side and click Save.

Customizing Choice Lists - ServiceNow Wiki