How to delete certain archived data?

[ariya9]

Due to a special request, I need to archive around 300 incident tickets and permanently delete them from the archive table. (They just don't want the data to exist in the system at all).

How can I delete only these 300 tickets from the archive table, without deleting the other existing data in the table?

I couldn't find any relevant information from wiki, and couldn't find any options to delete the archived data. (Only found option to restore).

Can anyone please advise on this?

Thanks & regards.

[sergiu_panaite]

Hi Bariyah,

I assume you need to open an incident towards ServiceNow support if you really need to delete archived data. Support can advise better on how to delete the data, but I haven't see such requests so far.

Regards,

Sergiu

[ariya9]

Hi Sergiu,

OK noted on that. Thank you for your responses

Regards,
Bariyah

[bernyalvarado]

Hi Bariyah,

If the desire is for archived data not to be reachable by others you may want to consider implementing an ACL that denies any read access to the Incidents that you want to permanently restrict.

Another option, in case you want to prevent this records from been restored, is to delete the log entries at: System Archiving > Archive Log. As the wiki states:

Warning: Do not delete archive record log entries. Deleting an archive log entry prevents you from restoring the data for the archived records.   

Also, if it's an option, you may want to choose to change your achieve logic so that your desired records are not archived and are permanently deleted instead.

Thanks,

Berny

[ariya9]

Hi Berny,

Thank you for your reply and suggestions. We will look into that.

Best regards,

Bariyah