how to directly trigger the email with the help of button?

[spandana kalla]

Hello Community,

Actually i created two buttons as approve/ reject with the help of this article ( https://community.servicenow.com/community?id=community_blog&sys_id=8080e8dc1babb380d01143f6fe4bcb0e ) while clicking approve button its directing to this windows but this should not be the case it should directly get trigger the notification to the group . how to directly trigger the email with the help of button? Please help me with this . @Ankur Bawiskar @Jaspal Singh @Aman Kumar @Mark Roethof 

Thanks.

[Community Alums]

Hello,

As per your script include script, it will open external email and compose it with the details you have sent through script. Do you want to send email from outside of ServiceNow OR from ServiceNow. 

If external => then you I have manually click on send button then only it will send.

If from servicenow => you need to create notification and event then only it will automatically triggered.

Thanks & Regards,

Akshay

[spandana kalla]

Hello Akshay ,

I need to get email triggered from servicenow . Do i need to create new event and notification , but what conditions we should give in notification. @Akshay Kangankar 

Thanks.

[spandana kalla]

Hello,

Actually there is already a event and notification which i created , is there a way to make changes in script include like to trigger notification directly to particular group . Please help me . @Ankur Bawiskar  @Akshay Kangankar 

Thanks.

[Community Alums]

Hello @spandana kalla 

As we discussed, you have notification where you are using email script and images to show "Approve" and "Reject" button in the email. Script include is storing redirection URL to mail box for Approve/Reject button. So user clicks on Approve it will open any mail box like outlook. In this case Servicenow is not involved.

To send notification from Servicnow, we need some update should be done in servicenow.

For example, if user clicks Approve in email, servicenow will get his response and it will do some action like state/date change. You can use this as trigger point and create new event, notification.

Thanks
Akshay Kangankar
Please Mark ✅ Correct/helpful, if applicable,