does anyone know which user role can raise the defect in sdlc
does anyone know which user role can raise the defect in sdlc
Forum Posts
Resolved! How can I provide access to the top-level domain and restrict access to specific child domains?
I am hoping someone can help with this dilemma - if it even is one. I'm relatively new to domain separation so I'm fumbling through this a bit. Right now, we have a domain structure that looks something like this: TOP|TOP/MSP (where MSP has acces...
Resolved! Fun with Bar Charts using Stacked Fields
The assignment I have is to create a report that analyzes survey responses we have received over time. Using a bar chart with stacked fields, it should end up looking like this: Y Axis = Total Count of Survey ResponsesX Axis = TimeGroup By = Week su...
Project: Planned effort change from 24hr to 8hr
At the moment projects "planned efforts" calculate 1day = 24 hours. This really hard for project managers and looking to change 8hr date. Is there any way to change "planned effort" same as business hours 1day=8hr?
Has any one implemented Service Catalog integration with other tools through Web services ?
Hi All, We have defined several catalog items in ServiceNow instance. I would like to consume WSDL of service catalog item (ex. Account Creation) in 3rd party tool , Update the request once it is fulfilled. For tables like incident we have direct we...
Resolved! White Spaces & Lowercase
Hi All, Was hoping I could get a bit of advice on how I could pull this off. My end goal is to be able to get rid of all white spaces and turn a string into all lowercase and want to see what might be the best way to do this with my current setup. ...
Resolved! Time worked field
Morning, Isthere away of swtiching off the time worked timer? We are looking at using time cards and the way it all works and the reporting we can generate provides exactly what we want other than we want the time to be a manual field that is mandat...
Measuring Customer Impact of an Incident
We have basically two types of incidents. First, through proactive measure an monitoring tools we detected an issue and resolved it before the customer has noticed. The second type of incident is reported by the customer and they have been directly i...
Resolved! Duplicate Users in LDAP
We've been having this issue for some time and I haven't been able to get round to checking until this week. The problem is we have multiple user records being created from our LDAP import. For example see below:- A record seems to be created wit...
Resolved! Viewing 'approvers' on the Task
Hi guys,We have approvals for our 'Requests' and 'Request Items' on the catalogue.What is the best way to vew these quickly? So for example, an analyst is in a Task and needs to see very quickly who approved the overall Request and then the Request I...
Resolved! How to change default value for different views?
Currently any incidents created by self service users has the "contact type" as "phone" which is our default value for the servicedesk. Is there anyway I can get this to change to our "self-service" option by default. On the self service view "contac...
Cancel event
Hi, We have set some business rules in incident table that schedule an event to be triggered in a few more days.According to the changes in the incident state, we may need to cancel the triggered event.How can i find the event related to the inciden...
System Administrator ID & personal admin ID
Can someone give me the idea of what is the difference between the System Administrator(admin) id and personal system administrator id. And what is the best practice to when and where to use the admin account ?
I want to set the color of text in short description field and choice list field.
Hi,I want to set the color of text in short description field and choice list field.,I have trid below code but its not working.var shortdescriptionField = $('sys_display.task.short_description');shortdescriptionField.setStyle({color: "red"});
Resolved! Event management - finding CI's
I'm interested in knowing more about the new Event management feature in Eureka.For the Monitoring system - the one that is sending Alert messages to Svc Now - what data must it send to Svc Now so that it can recognize what Configuration Item the Ale...
