This is a very simple usecase that we don't seem to be able to deliver which relates to percentages.The example is: -What percentage of tickets logged in a period are resolved before the first SLA control point is breached?(total calls closed at CP1/...
Hi,does anybody know how to format a Hint associated with a field label? On an Incident form I want to display the Impact/Urgency/Priority matrix in the hint associated with the Impact and Urgency fields, but in order to do that I need to be able to ...
I have found that the database is storing a glide_duration in an interesting format:Display:2 Days, 4 Hrs, 34 Mins, 45 SecsValue:25571.1908Display:2 DaysValue:25571Display:1 Day, 5 hrsValue:25570Display:0 Days, 1 hr, 30 MinsValue:25569.0625Display:2 ...
Hi,I've found a long time ago a way to accept free text in reference field (without creating a new record in the reference table)... but I can't retrieve this info :sCan someone help me?Thanks a lotrgdsXavier
I have a catalog item were the user selects a list of groups. Then in the workflow I need to update that list collector then then allow the tech who is going to do the work review the items that are selected and then either select more items or remov...
Is it possible to sort a list based on more than one field? i.e If in 'Tasks' module, if I click on 'Number' to sort it by the Number, then if I click on 'Priority' it should sort by 'task number' and then by "Priority".Thanks in advance,Jaya Bharath...
I would like to know if there is a way to perform a query on the history of the assets, for example I would like to find all the assets that have at some time in their life-cycle been assigned to A N Other.As I am a novice to Service-Now, if such a q...
When I create a new Project Task and select 'Start of specific date' for Time contstraint, the Planned start date is still grayed out. I have to submit the task and then reopen it to be able to set the date I want. I've had several complaints about t...
Hi,As soon as any user logged in he gets some different page on screen which has no option for 'Add content', I am not able to find that page name to edit it.How can I change that page, it appears first after getting logged in.please see attached sna...
Has anyone created any Active Aging reports in SN (off the incidents table)? I would like to create an aging report and count tickets by windows (0-5 days, 6-10 days, etc.) Can something like this be created in a report? Any feedback is appreciated.
I'm looking for a way to manually remove or cancel a group approval that has been added by workflow. I can set the approval status to "No Longer Required" but that doesn't get communicated to the workflow so it waits forever for that record to either...
Is it possible for a configuration item to have multiple addresses? Would I have to setup a CI for each IP address?
Hi,We are trying to use the risk assessment plugin for the calculation of risk. While I fill the risk questions in the plugin and click on 'submit' button , my risk should be calculated. We do not want to click on the 'execute risk calculation' relat...
I incorrectly closed the wrong change request. I thought there would be a "re-open" button on the Change page, but turns out I was wrong again. I've checked with my SysAdmin and I've been told that it's "not possible to reopen a change after it's bee...
I have users complaining that they can't log in. I would like to verify that they are using the correct credentials. Of course I could just ask them, but I was curious if I could see this information on the system...
