How to disable mandatory fields

[kmathis]

I have configured mandatory fields for our Change form through UI Policy.   I now need to configure a UI Action to cancel the change.   Upon choosing this Cancel menu option, we are currently prompted regarding the mandatory field requirements.   How can I disable the mandatory fields through this UI Action.   Below is my feeble attempt which is currently not working (I only added one field for testing):

function cancel (){

      if(g.form.getValue('short_description')=="")

              g_form.setMandatory('short_description, false');

}

//Canceled state  

var recordState = current.state.getDisplayValue();  

current.state = 4;

// update all the waiting approval to not longer required  

var gr = new GlideRecord('sysapproval_approver');  

gr.addQuery('sysapproval', current.sys_id);  

gr.query();      

if(gr.next()){  

do {  

      if(gr.state == 'requested') {  

          gr.state = 'Canceled';  

          gr.comments = 'The change has been canceled. Your approval is no longer required.'  

          gr.update();  

      }  

gs.eventQueue("change.approver.canceled", gr, gr.approver.getName(), gs.getUserName());  

} while (gr.next())  

}  

current.approval = 'Canceled';

moveToCancel();

      function moveToCancel(){

              current.update();

      action.setRedirectURL(current);

                      current.moveTo("Canceled")

}

[Sheeba_Sriniva1]

Hi Kari,

Re: How to disable all the mandatory fields using single function/command. post might be helpful.

Thanks

Sheeba Srinivasan

[Chuck Tomasi · Accepted solution]

Hi Kari,

Create a UI action with the "action name" field set to sysverb_cancel.

It will then ignore the mandatory fields and do what you need.

For what it's worth, place this in the form context menu so people don't accidentally click it instead of Update or some other button.

UI Actions - ServiceNow Wiki

[kmathis]

Thank you!   This worked perfectly and yes, it is just in the context menu.

[Vivek Verma]

Hi Chuck,

It's working fine on Native view. but not working in Portal. 

Is there any alternate way to achieve this. 

Thanks,

Vivek