How to disable/remove Virtual Agent Chat' functionality/option from Service Portal

[Community Alums]

Hi Community,

How to hide virtual agent icon, i mean how to remove the functionality, we don't want to show chat option to the client.

Regards,

Rafmine

[Ankur Bawiskar]

Hi,

check if any record in sp_agent_chat_config has portal glide list field as empty

If the portal field is empty then that icon shows on all portals

Ensure each record of sp_agent_chat_config has a portal associated with it and your portal is not in that list

Regards
Ankur

[Community Alums]

Hi Ankur,

The option you suggested, I don't see in my instance, what I did, I made 'Service Portal Agent Chat Config' as active false and I also deleted the Virtual agent service portal widget from page designer, it worked but when I'm committing the update set in test instance I'm getting error. 

Appriciate any help.

Regards,

Rafmine.

[Ankur Bawiskar]

what's the error?

[Community Alums]

Hi Ankur,

I have replied, kindly see below information.

Regards,

Rafmine.