How to display an Info message in ServiceNow Portal

[Priya131]

Hi,

How to display an info message for the service Now Portal when the incident form resolved state changes to the closed state.

Regards,

Priya

[BALAJI40]

Hi,

If you are using the business rule then use gs.addInfoMessage() and the same for UI action as well.

[Priya131]

Hi Balaji,

I have used the same but it was not showing any info message in the portal.

Regards,

Priya

[BALAJI40]

Hi,

It should be before or after business rule and mark when to run as update.

[Priya131]

Hi, 

I have done that as well, even though it was not showing an Info message.