Hi all, Starting configuring the Agent Workspace in ServiceNow this morning. The guided setup is helpful, but it is a bit frustrating how things simply cannot migrate into it. Having to setup all new form layouts and UI actions is a bit tedious. One ...
Hi,I'm new to ServiceNow and working in a company which is going to switch to this tool. Still trying to wrap my head around this product.. Lets say you have a large volume of incidents in your Service Desk pool and the supporters have to request mor...
Hi, I'm after some assistance for the collective. I have a record producer that allows users to create incidents via the portal, one of the fields on the form is a reference field that looks up Business Services by name, however I have the need to ei...
Hello, I need to add some additional users as approvers for approving new knowledge articles and I am unsure how to do this. I have added the users to the Knowledge, Knowledge Manager and Knowledge Administrator roles but they still don't appear in t...
Hi, I am having problems with migrating ATF Steps, Tests, and Suites from Dev to Test. Both environments are clones of our production environment upgraded to London. The process I tried: 1. Created the ATF test in Dev 2. Tested them in Dev 3. Created...
Hi Everyone,I got a requirement in which I need to trigger a single email template with different values whenever there is any change made on any table in the instance. In Detail: 1. For this, I have created an email template with different fields li...
Hi Everyone,I have integrated servicenow with LDAP successfully. But after test successful, I went to LDAP OU Definitions and click the test connection, at that time for both users and groups I am getting this error: [LDAP: error code 1 - 000020D6: S...
Hi all,I am trying to set a variable base on the answers to other variable e.g. If variable question1 = Yes then set question2 to Yesany anyone offer assistance
Hello everyone, I have an issue related to inherited roles. Actually, I have, let's say, 5 children groups (A, B, C, D, E). And I have created one parent group with 15 roles, let's call it group 1. Then I would like that these 5 groups have the same...
I created a business rule to updated a created by username. It is very simple but only runs on update and created. Is there away to make it go back an update all cases? Thanks!
Hi All, I am trying to change the font size on all text in the body widgets from 14 to 16 how can i do that? I tried adding css as below but the size is defaulting 18 for some reason. Any help on this is appreciated. body { font-size: 16px;}
Hi, i created a few variables for my catalog item which is supposed to be visible only in fulfiller view under a task. A fulfiller assigned to the request can fill up the variables when the task is assigned to them. However, when I test it out, i can...
Does anybody know how I can produce a report on who is logging into ServiceNow using a standard username and password, and those who are logging in via Okta SSO?Thank you.
Hello, Can anyone tell me what causes the following entry to the Activity Log of an Incident? This was brought to my attention by our Tier 1 team. To them it looks like the requestor is Resolving the ticket, which they should not be able to do as no...
Hi, I have a record producer which is to create incident. i have few fields which needs to be hide in the incident variable editor. My variables structure is Caller -reference short description - single line text priority - drop down(if priority is...