I would like to allow to add relationship between incident_task and kb_knowledge to the user who has role "snc_internal" in the "Incident Task" record form. And I assume that this user has not role "admin". Which one should I use task_rel_kb table or...
Hi,I have uploaded a video (.mp4) via System UI>Videos. This video is playing viewing in the list view of active videos.When I want to insert this video to a new or existing knowledge article using the option:the video is added to the article.After ...
Does anyone have input as to how to use the ATF for applying templates to a form?Manual action requires that the user click on the hamburger and from the options selects "Templates" and then "Apply Template" and then selecting the specific template.I...
Hi, We have catalog Tasks that get generated for all requests and all tasks have 'Preview record' icon next to Request Item variable (see below) I would like to hide this icon / button for specific catalog item requests where we have hidden Variable...
We are wanting to use the incident task->incident related list. We add the list. Then try to look at the list and it is not visible. With the list not visible, i cannot configure the list control for the list. I noticed there is no relationship bu...
Hello All, In UI Page i'm using the reference field and want to make mandatory. As it is used pop-up in incident form. I have used required="required" mandatory="mandatory" required="true" required="required". Even it is not working and lastly I use...
Hello All, I want to add "Country " dropdown menu on service Portal Header that i highlighted on Portal header. Lets we want to display 10 countries name from dropdown menu on header , user can select country from the drop down menu from SP header an...
Hi, I have planned to Clone Dev Instance. Prod to Dev. So I have to take back up of the Update sets. There are some 185 Complete Update sets(They have been migrated to Prod) which are required to take back up. I have to open each one and "Export XML"...
Hey Folks! I want to apply a scripted User Criteria to some of the catalog items. To determine the visibility, I need the name of the catalog item(or sys_id) of the catalog item. I have already tried using RP.getParameterValue("sysparm_id") mentioned...
I am looking for the following.Infoblox DDI activity packInfoblox DDI activity pack I need to install it and see how far this actually goes.I wand the InfoBlox Grid Server and Service Now CMDB to automatically stay in sync.Right now the FQDN field is...
When using the Knowledge Management Advanced Plugin in Kingston articles are published in the Service Portal with an unique URL for each new version pubished. The /sp?id=kb_article&sys_id=<sys_id> changes accordingly. My question is: How can I for on...
Hello, I am facing very weird issue while restarting the workflow. I am restarting the workflow when the change state moves to Draft by clicking on Re-Draft button. So using UI Action I am just setting the values like change state, clearing start/e...
Scenario- On incident form when Reassignment Count is greater than 3 then a notification 'High assigned to count' should be triggered to the manger of assignment group. When this notification is triggered first time, this notification should be dis...
I know the name of the probe that is suppose to populate the CMDB: Windows - OS Information / Win32_ComputerSystem.UserNameBut this has never worked. I check the other post and I have computers with the "In Use" state, so that's not it.I am wonde...
Hi , Need some help to setup a report to find the Turn around time of Incidents without Performance Analytics Turn around time = Issue resolved time - Issue open time Thanks in advance ! Kind regards, Sandeep K.
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