Hi All, I have a requirement in service catalog like If the service offering is set to 'XXX' the following 'AssetCtask:Deliver/Install IT equipment' task template should be deactivated. How it can be achieved? Can we acheive it using OnSubmit Client...
Hi, How to create a button in LIST view when user clicked on that it should open a new form to submit a record. Thanks, Pihu
I am having a field called ‘business unit’ in “sys_user” table and ‘business unit’ in incident table. Whenever the business unit is a particular value(“SN NW”) in incident table all the users who are having the same business unit should be added to w...
Hi All, I am working on a requirement where I need to design a UI action for exporting CSV file of List filtered on RITM table. As the formatting of CSV file that Servicenow gives by default is different from our requirement, so we are writing Fix sc...
Hi, I have a requirement to Cancel a problem when it is in New State. Is it possible to cancel a problem with New state without deleting it? Thanks in advance
I am trying to set up AWA for Incidents where Self-service Incidents logged from Service Portal should appear in the agent workspace Inbox like the Cases currently works. I have set up the Channel, Queue, Assignment Rules, Present state and Groups fo...
Hi, Any idea on how to auto populate description field in incident form from particular catalog item's variable. I have written a business rule: When to run: After Insert Advance: (function executeRule(current, previous /*null when async*/ ) {...
I need to add a dropdown field and it has 4 choices - say a, b, c, d. And user should be allowed to choose "multiple" choices. And this field should be a "Reportable" field.
Greetings everyone,My ServiceDesk is in need of adding new, blank tasks to existing request items. Right now, we have a MISC request form that we utilize for any requests that are not featured in our Service Catalog. Currently the workflow only makes...
Hello, For list field values, the value will be hyperlink to the record. But for some users the hyperlink is missing even though user has access to the field and they are able to select the values for the list field. If we are impersonating with the ...
We have a table with a number of records. This table is referenced in a variable on catalog items for the customers to select. A few if the records in that table are no longer required and I would like to make it so they are no longer visible to the ...
Hi all, I need to populate the task description field for a particular catalog item. The text is like this: Review Request - Contact user if more information is required. ABC can be found in the attachment located in the header of this form.Activate ...
I have 3 attachments on catalog , all are showing same sys_id . I am trying to open one record those are downloading . i want to get sys_id of specific attachment. Please suggest me how to get single record sys_id. i want to get sys_id of picture an...
I have a user who is getting "logout successful" message each time he attempts to login. I checked his profile and noticed he has two accounts with the same EMAIL ADDRESS, but different USER ID. Also, I noticed that one of the accounts has been locke...
I am looking to make modifications to the 'Create New' wizard for Change Management. I cant seem to find the wizard. I look in the "system wizards" application at the "wizards" module but there is no wizard in there for change management, i just see ...
