One of the feedback we've received is that it's difficult to approve an RITM when you don't see ALL the variables and variable sets values related to the approval. How to we add RITM variables and variable sets in here?
I'm a new Service Now user. I prefer to use Chrome (v 29.0.1547.57m) as my default browser. I tried to log on to my company's SN URL but it never succeeds. I get the error message below. Can anyone tell me what I need to do for SN to work with Chrome...
I added this to my inbound email actions to add users who are CC'd on an email to the watchlist of an incident/request: current.watch_list = current.watch_list + ',' +email.copied; This works great, only issue is it will infinitely add duplicates t...
How to share incident templates with a group? Suppose if Iam a member if 'X' group I should have the ability to share the template with our group
Hi, In serviceportal when I use the widget 'Approvals', then it is not visible to many users except admin-role users, how to remove these role restrictions from the widget. Thanks and Regards, Jay
Hi all, Currently this is the process we follow. Each catalog item will have its own model linked. And the workflow is defined like, based on the catalog item, it will take the model linked to it and create a procurement task. We want to simplify th...
Hi Community, I'm trying to add a user to watchlist whenever an incident is created. SO I created a Business Rule(before insert) on incident table and added the below script but it is not working (function executeRule(current, previous /*null when a...
Hi everyone, I have 4 rest messages for an integration with Remedy. They are all set up the same. 3 work fine, but I keep getting this error with the rest message for problem task. The content-type is set to application/json and works fine for the o...
If the User is belongs to Service Desk group member then only populate Manager field on incident form , need to achieve this by using Display BR
Hello community,I am new to SCCM and I would like to have the field "most recent discovery" mapped to last heartbeat instead of last HW scan from SCCM as the last heartbeat is more valid and it may have a huge impact on SACM and SAM reporting as dat...
Set close notes and close codes as mandatory while closing/resolving the incident in client script
Hi All We have added History > LIST to the location table recently. (see the screen shot in Location 3) as shown in the 'Location 1' screenshot, the LIST is available for all the ITIL users. But if we click the LIST from the ITIL users, it is showin...
We would like to know, how the sensitive data is protected in the interaction record. What are the steps followed or policies followed to protect sensitive information in servicenow.
Hello Community, I created a catalog item (form) for my company's service portal. The issue is that the reference table my list collector variable is pointing at is only accessible for admin users. I believe that is a default ACL applied to all table...
Having an issue via Conversational Integration with Microsoft Teams, Virtual Agent Provider notifications that have "Enable Link" selected. The notifications are sending fine, but the resulting message in Teams which has the button that's included wh...
