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Using record producer i need to submit demand form request

Hi  I have requirement like  I have created one demand request form using tables and created one Record producer with same name "Demand request".  If i submit the record producer request need to auto create new demand request in table with all fields...

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prasad8 by Giga Expert
  • 730 Views
  • 3 replies
  • 2 helpfuls

Resolved! how to revert a form layout changes

Hello Team, I have removed few fields from Default form Layout of the incident table.I wanted to revert the changes to previous but i could not due to security issues. Kindly help me on how can I get the default form Layout of the Incident form.

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Pravallika14 by Tera Contributor
  • 1582 Views
  • 5 replies
  • 1 helpfuls

Resolved! Hide/Visible choices based on selection of another field?

Hi,I have created two variables of "Multiple Choice" data type in a CI: Type and Schedule and I have the following requirement - If Type = "DEV" or "TEST", then, display choices as "T6", "T8", "T10".If Type = "PROD", then, display choices as "S6", "S...

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Resolved! Customer hardware models not displaying in the Service Portal.

Hello!  We have a strange issue occurring.  We have a customer that is wanting to order hardware from the service catalog.  When the user doing the ordering as a licence, they see the hardware models.  But if the user doing the ordering does not have...

Resolved! Export full catalog items

Hi,    I'm trying to export catalog items using ServiceNow guru's solution (https://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/) However I've a few issues with it: there seems to be an issue with the processor getti...

Mike I2 by Giga Guru
  • 3941 Views
  • 12 replies
  • 11 helpfuls

Trying to do the color code for a field value

Can someone help me with switch statement here or find what i am doing wrong below: i think i am not using the correct format in my second switch statement i can set the color for STATUS field but not for BIMPACT field, any help is appreciated. (func...

Nowlearner by Kilo Guru
  • 809 Views
  • 7 replies
  • 0 helpfuls

User gets logged out immediately

Auser attempts to login to the serviceportal and i immediately logged out. User account is active and email is correct. What could be causing thi issue?

Mike244 by Kilo Contributor
  • 4033 Views
  • 5 replies
  • 1 helpfuls

Inbound Actions are not Processing and Skipping

I have an Inbound action which is of Type:New to create an incident when the triggering conditions are met. Its working in few cases and not working for few cases. Even if the triggering conditions are met Incident is not getting created. When i chec...

Rohith16 by Tera Contributor
  • 609 Views
  • 1 replies
  • 0 helpfuls

currency field versus decimal field

Hi all,   We are storing cost information of certain products in a custom table in USD. For foreseeable future, the cost will not be in any other currency. For now, we have stored it in decimal fields but we are considering changing the field type to...

Duration into hours

Hi Team, i am trying to get Aggergate of business duration but not getting expected result , i want it be in hours var gr = new GlideAggregate("task_sla");    gr.addAggregate('SUM', 'business_duration');    gr.addQuery('task.number', caseID);    gr.a...

Deepak92 by Tera Contributor
  • 683 Views
  • 1 replies
  • 2 helpfuls

Duplicate records getting created in servicenow after an update in AD

Helo Experts, Recently we are facing a different issue in Servicenow. When there is an update in User's profile like name or email in AD, a new record is been inserted instead of updating. For eg: A users surname was changed from Jodie Wyatt to Jodie...

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rin1 by Kilo Guru
  • 1126 Views
  • 5 replies
  • 0 helpfuls

Trigger a notification after 10 days of task creation

Hello, I have a requirement to send a notification to the user if catalog task is not completed,10 days after the catalog task is created.  How can I achieve it using business rule or workflow? Please could anyone help me with it. Thanks in advance

Trupti9 by Tera Contributor
  • 1313 Views
  • 5 replies
  • 3 helpfuls