Hi, we are working on creation of incident from the virtual agent topic. We have created our custom field "Parent interaction" on incident and we would like to have this field populated with interaction, which is created automatically when user init...
Hi everyone, Can anyone suggest remediation to update stage in Requested item record via the Flow designer. Read lots of articles and ServiceNow support links followed every possible suggestion but Flow designer does not update the stage in Requested...
how to make the rejected comments visible to the requester in service portal as well as work notes? @Ankur Bawiskar @shloke04 @Mark Roethof @dvp @Anil Lande @Jaspal Singh @asifnoor
When we add an attachment to any of the catalog item from the portal it is showing me an alert. But when we are attaching the attachment from the try it after opening the cat item from the maintain item menu it is not showing the alert. We have to ...
Hi All, I have used the following filter in variable attributes for custom table field ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_group_approvers,ref_ac_columns_search=true,ref_ac_display_value=false My requirement is to di...
I like to open UI16 URL from an UI action in Agent workspace. I have a UI action "Create Security Incident" in an Incident form. By clicking the button it should redirect to Security Incident new record creation form in UI16. I used below line of cod...
Hi , we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted). The issue is when a category is selected , sub category is not getting...
We have an out-of-the-box instance of ServiceNow Incident and Problem Management modules. We are looking for a way to track time spent on projects and other tasks using the incident module or the problem management module. Does anyone have any ideas ...
I'm getting an error when I attempt to update the RITM of an approval record. I have a Flow that is triggered off the approval record every day. At the 30 day mark, it rejects the request in the approval record. However, it will not automatically upd...
I have a custom table with several fields that we have been using for over a year now. I just noticed that I'm not able to show one of the values in a list view or in a report. I went into the List Collector and was able to find that value but the o...
Hi All, I have a table called x which has a field of choice type 'state' and 7 choices.I have another table called y which is a child class of x.Y has the state field which has 4 choices.My customer wants the parent choices to be available on the chi...
Though the property "glide.ui.activity.email_roles" has only 3 roles but on portal, it is not working as expected, external users are able to see the emails log on the case.
Hi All, We have one field contain URL value in Incident communication task.Have to get that URL field in email template.Could you please suggest.
Hi Community, I'm using a UI page on user record, the UI page has a field called user name, when the UI page is opened I want to populate the username with the current user record name. any help in script. Thanks in advance. Please find the attached ...
Requirement is that on the based of category whenever the user selects A,B info message should display like this" Please click here to review a Knowledge article that may assist resolving your issue. (K1)". and also user must be able to access hyper...
