Hi All, I am having an issue with the email notification. Whenever I am trying to create a request, it doesn't show the REQ details in Additional information for few of the catalog items. For some of the catalog items it does give the additional inf...
Hi - I am building a simplified change request that will be submitted thru the portal. I am using a Select List and mapping it to the configuration item so the requester can provide more than one CI when needed and getting the error message when subm...
Hi all, On the three types of change request (Normal, Standard, Emergency), I want to make Review button to be visible on the form only when all the corresponding change tasks are closed. Can someone let me know how can we achieve this? Regards, Pa...
Hi Team, I have a below requirement. Please let me know , will this achievable , if yes pls let me know the solution The catalog item that we are requesting through the related link on a incident form or any other particular form , that request needs...
Hi, Which elements are under DOM manipulation in the client script? Thanks and Regards, Ramarao
i have a record producer on change request table. as soon as the record producer is submitted from the portal, i want the user to be redirected to the change request form in the instance. can anyone tell me how to do it. thanks in advance.
Hi, How to display approvers in Flow Designer stages. I see the configuration on Workflow editor only. I don't see any configuration on Flow designer. I have an issue that end users don't know that waiting who approves the request from Service Portal...
Hi all, Please help me with the variable type which can allow requestor to select multiple email ids of users, from the variable value referring to "sys_user" table. I tried many possible from list collector, there is no luck. Please help me with...
Hi all, Can anyone, help me with how to create new variable type as Quantity. If we click on + mark it should increase 1 count and if we select - it need to decrease 1 count from the existing value. I tried numerical scale variable but it does met...
Hello, I'm trying to get a client script to work on the catalog but having no joy, anyone know where im going wrong? I want it to pick up which option the user has chosen and update the field based on that choice."I seem to get "Error There is a Java...
How to add new and edit buttons on Related list? Scenario: We need to add new and edit buttons on related list.
I'm having an issue on printing Catalog Questions/Variables on a RITM Email Notification? I was able to create a Mail Script with the script below to print on REQ email notifications but with this script nothing prints for a RITM email notification. ...
I tried to change the ip of a server after it's discovery. I tried to set it to a ip used in one of it's network adapters (the server has more than one).It seems that i can change it, i mean the server form has the ip field unprotected and there's no...
Hi, Using data source and Table Transform map, I am mapping the required data from import set table to Target table(user table). Making the Employee ID(import set table) and User ID(Target table) as a Coalesce field.Employee endate in the import set ...
In catalog task of short description field I want to auto populate the Project name and type of service request, For project name it is showing proper variable name because it is string type and for type of service request It is taking backend name o...
