How to display an Info message in ServiceNow Portal

[Priya131]

Hi,

How to display an info message for the service Now Portal when the incident form resolved state changes to the closed state.

Regards,

Priya

[BALAJI40]

Hi,

Can you confirm, do you want to display an info message when the user change the resolved to closed - if yes above business rule should work.

Or if you want to display the info message for already closed incidents - Create an onLoad client script and set the UI type as Mobile/service portal.

function onLoad() {
    //Type appropriate comment here, and begin script below

    if (g_form.getValue('state') == 7) { // set the correct closed state value

        g_form.addInfoMessage('The incident state is already closed');

    }

}

[Priya131]

Hi Balaji,

Yes, I want to display an info message for already closed incidents in the service portal.

I have tried the onload client script as well, it was not working, Please help me on this issue.

Regards,

Priya

[Ankur Bawiskar]

Hi,

did you check the state field is present on form

try this

if(g_form.getValue('state').toString() == '7'){

}

Regards
Ankur

[Priya131]

Hi,

I have tried, It's not working.

[Ankur Bawiskar]

Hi,

which form/page you are checking this?

Did you check the onLoad is running? try adding alert and check

Regards
Ankur