How to display an Info message in ServiceNow Portal

[Priya131]

Hi,

How to display an info message for the service Now Portal when the incident form resolved state changes to the closed state.

Regards,

Priya

[BALAJI40]

Hi,

Can you share your service portal form?

Also, put an alert message to check whether the script is running or not.

function onLoad() {
    //Type appropriate comment here, and begin script below

alert('script is running: '+g_form.getValue('state'));

    if (g_form.getValue('state') == 7) { // set the correct closed state value
alert('going inside te loop');
        g_form.addInfoMessage('The incident state is already closed');

    }

}

[Priya131]

Hi balaji,

Here is the service portal form.

I need to display an info message when the end-user open's the closed incident.

[BALAJI40]

Hi,

Can you confirm about the alert messages what it has returned?

Please use the below script,

function onLoad() {
    //Type appropriate comment here, and begin script below
    alert('table: ' + g_form.getTableName());
    alert('state: ' + g_form.getValue('state'));

    if (g_form.getValue('state') == 7) { // set the correct closed state value

        alert('going inside');

        g_form.addInfoMessage('The incident state is already closed');

    }

}

[Priya131]

Hi, 

No alert messages were displaying in the ServiceNow portal.

[BALAJI40]

Hi,

You are executing the script on the ticket widget and unfortunately, client script or UI policies will not work.

UI Policy and Client Script not working on "Ticket Form" [ticket] page on Service Portal - Known Err...