UI action not visible in Service portal
Hi All, I want the UI action (Client unchecked) of a record to be displayed in the Service portal view. Can anyone please help me out?. Thanks in Advance!
Forum Posts
Resolved! Calculate duration*numeric value and display in minutes
I'm trying to calculate the impacted users based on below format and getting wrong result Impacted Minutes = Duration * Impacted Users Impacted Minutes(String Type) = Duration (Duration Type) * Impacted Users (STring Type) And the result should be di...
Resolved! If requested for is a member of assignment group no need approval else approval needed
Hello All, Catalog Item having 2 fields requested for and assignment group here I want "If requested for is a member of assignment group no need to send approval else approval needed If script in workflow answer = ifScript(); function ifScript() {va...
Resolved! How to pass an array of values from Script Include to Catalog Client Script?
Hi All, We have a requirement. If a user selects an Application from 'app_service' then tags related to that application will populate in a different field. So, if an application has 3 tags, how to populate those 3 tags? If an application has 1 tag, ...
Resolved! How to get list of affected CI of change request using script?
I want to get a list of all the affected CI for a particular Change Request using script. In the below screenshot, I need to get the list of affected CI (here ANNIE-IBM and JON-IBM) for the change request CHG0040007. How can I get these using glide/s...
Resolved! how to send email notifications prior or 3 days befor valid date automatically
how to do it using event registry ->Business rule ->email notification
Resolved! Convert Json into string is working in background script but not working in scheduled job
Hi Team, I am getting response in Json then I am converting into string. As per below image I want to fatch test id and it is giving me result Same configuration I am doing in scheduled job but there I am not getting result Can someone help m...
Resolved! When creating a Problem Record from a Major Incident, the Problem record is correctly showing the related Incident in the 'Incident' at the bottom of the Problem record. However, the Incident is not displaying the Problem Record in the 'Problems' s
Hey Developers, When creating a Problem Record from a Major Incident, the Problem record is correctly showing the related Incident in the 'Incident' at the bottom of the Problem record. However, the Incident is not displaying the Problem Record in...
Show Include Toggle in (Service Portal) not for all items
Hello, I would like the include toggle not to be visible for all items. For mandatory items it should be impossible to deselect items. Does anyone have an idea how I can change this. In the order guide is a checkbox 'Show Include Toggle (Service Por...
Email templates for Major Incident communication
Hi , I have created 2 Email templates for Major Incident communication to be sent however when I click on email as in screen shot attached i only see last created email template and not the one created before it Is there a way I can see both the te...
Service Catalog Flow is not triggering when a catalog item is submitted.
I created a flow for a service catalog request & successfully tested it within flow designer, however; when I add it to the catalog item, it is not picking up the flow. I confirmed that the flow is published. When I submit the catalog item I don't s...
SHARING VTB
I created a VTB for a particular group, but I am not able to give the visibility access to that group. I am only able to give the visibility access to either Myself alone, Everyone, or any other groups I belong to. Attached is the screenshot. Please ...
Resolved! Email notification for Incident created yesterday (Notification needs to be sent at 05:00 AM PST)
Hello,I have a requirement to create a notification for Incidents created on yesterday and the notification needs to be sent at 05:00 AM PST.I have tried Scheduled Job, Inactivity Monitor and Workflow but neither of them has worked the way I want.Can...
What is the best approach to service catalogue taxonomy?
Use Cases UC1. IT Asset Variants - iPhone There are two separate catalogue items to search and select Red iPhone or Grey iPhone.Color, such as red or grey, is a variable of a single catalogue item – iPhone. UC2. Service Request - Office Access To re...
Resolved! How to concat a variable value to the GlideRecord?
Hi, I have a catalog client script which is passing the table field name (assignment_group) to the script include. On the script include i have queried the table and i am trying to update the new field value. Client Script: var ajax = new GlideAjax('...
