How to display multiple fields in a reference type variable to users without roles

[Takumi Togashi]

Hi

Currently the catalog item variable is created with a reference type and references a user table.

I am displaying name, email and department in the attributes of the variable, but when I check it with a user who does not have a role, it does not display anything but name.

[role:admin]

[role:none]

How can I get users without roles to see everything but name?

Thanks.

[Community Alums · Accepted solution]

if this is on Service Portal, then could you look at using a Lookup Select Box instead of a Reference Field? You can then use the "Lookup label field(s)" to define what is displayed.

Hope this helps if yes then make as correct and helpful.