I incorrectly closed the wrong change request. I thought there would be a "re-open" button on the Change page, but turns out I was wrong again. I've checked with my SysAdmin and I've been told that it's "not possible to reopen a change after it's bee...
This seemed like it should be so easy....There is a variable on several items in our service catalog called expiration date. The user is prompted to enter a date that is NO MORE than 120 days from now. I need to check that the date is valid when it i...
I'm looking to have an integer that shows how many times a record has been viewed. What's the most efficient way of achieving this?
I have users complaining that they can't log in. I would like to verify that they are using the correct credentials. Of course I could just ask them, but I was curious if I could see this information on the system...
I hope I am not missing another topic that has already touched base on this but if I did I apologize. We are getting ready to start working on some inbound actions and here are some scenarios:Email will be sent to a specific address > hits exchange a...
does any body know glide.proxy.host system property is set for what purpose? does it to resolve to particular URL externally? Thanks in advance.
We are using the table cmdb_ci_netgear to manage our inventory of switches and routers.However, cmdb_ci has TONS of pre-canned fields, which causes the filter for cmdb_ci_netgearto have a huge list of fields to choose from. This can make searching fo...
Hi all,I have written a very simple client side script in order to append the service tag of any Dell PC onto the dell warranty URL.The idea being that rather than having to keep all the info about the computer within service-now, you can keep basic ...
Is it possible to extract sys_id of a record in CSV extract.https://demo.service-now.com/incident.do?CSV&sysparm_view=essAmit
I was given the task of creating some sort of user access matrix. My company wants a db or list of some sort that tracks what systems users have access to. Has anyone else had a similar requirement? If so how did you set it up? They tell me this need...
I'm trying to allow end users (No Role in SNC) to add comments when they sign in through the ESS portal. Currently the additional comments section is on the ESS View for INcident but unless the person has the ITIL role they do not have the option to ...
I have created 2 fields ( u_flag, u_flag_date) in the incident formu_flag is type "True/False"andu_flag_date is of type "glide_date_time".I am try set the 'u_flag_date' with the current date-time if 'u_flag' is checked. My client script below is not ...
I'm creating a catalog item where I want to populate the current date/time if another variable is set to "Yes". I've been working with the following catalog script, but I'm not having success. function onChange(control, oldValue, newValue, isLoading...
Hi there,We would like to duplicate the Incident Module and put it into a new table so that we can give it out to some of our customers to use. (Including it's business rules, client scripts and so forth)We currently have a business split on our curr...
I am creating a new catalog task where the assignment group will be Database Administration and the "assigned to" should be the group manager of the assignment group. Is there a way dynamically make the group manager the assigned IT Rep for the task?...
| User | Count |
|---|---|
| 52 | |
| 27 | |
| 26 | |
| 24 | |
| 11 |
