How to display questions and answers in virtual agent

mania · ‎09-02-2024

Hi,

I have few questions and answers list so i have created a topic 'General questions'. but i want to do the once we click on that topic it should display list of the questions then we click on any of the question it should display the answer.

How to achive? can anyone please help on this, It will be usefull.

Thanks!

Ehab Pilloor · ‎09-02-2024

@mania,

The value is the backend name for the block you are choosing. Prompt and response field shows the actual message of the block in bot conversation. Hope that helps.

I suggest you go through the learning plan for virtual agent in Dev site until the end so that you can develop VA topic better. Here is the site: https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/servicenow_application_develop...

If you go through this and complete hands on available in it, all your questions will be solved.

Check out this doc of all the screenshots. I am unable to post screenshots directly due to some issue.

If you found my response helpful, please mark it as Solution and Helpful.

Thanks and Regards,

Ehab

View solution in original post

Ehab Pilloor · ‎09-02-2024

Hi @mania,

You could connect 2 questions block in parallel after the start block and test it out.

If you found my response helpful, please mark it as Solution and Helpful. This will help me and the community.

Thanks and Regards,

Ehab

mania · ‎09-02-2024

Can you please tell me how to connect 2 questions block in parallel?

Please help on this.

Thanks!

Ehab Pilloor · ‎09-02-2024

Try adding decision node without conditions for any nodes and then from it use 2 nodes for your 2 questions.

I will try in my PDI ad let you know if it works.

Ehab Pilloor · ‎09-02-2024

Hi @mania,

PFA my example with test and please check it out.

Configure a choice for your question and depending on the choice, use decision node for asking that particular question.

If you found my response helpful, please mark it as Solution and Helpful.

Thanks and Regards,

Ehab