How to display "When an incident has a knowledge article attached the Knowledge articles "Incident" tab should reflect/populate the incident # that was attached to said article.

[Ram141]

When an incident has a knowledge article attached the Knowledge articles "Incident" tab should reflect/populate the incident # that was attached to said article. 

[Ankur Bawiskar]

Hi,

you need to create relationship between incident and knowledge table

Which field on incident stores the knowledge record?

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Thanks
Ankur

[Ram141]

Hello Ankur,

There is an Ui action named "Attach" in Related Search on incident where by using the attach Ui action we can be able to attach Knowledge Article,In the down there is a related list where knowledge article will get updated when we click on attach.

Sorry if this doesn't make sense as i'm new to this not getting where im routing to.

Thanks,

Kuchi 

[Ankur Bawiskar]

Hi,

once you attach article to incident what I want to check is

1) is knowledge record storing inc number

or

2) is incident record storing knowledge information

Regards
Ankur

[Ram141]

Hello Ankur,

On incident form there is Related link tab named "Attach Knowledge" in that when we click on ui action "Attach" (First pic for reference) Knowledge Article will get added to the related link tab(second pic for reference).

Thanks,

Kuchi Naidu