Post implementation Review - High risk Change

[gianluca5]

Hello, everyone,
I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you!

As a change manager, I want to add a new change task called: 'Post implementation review' to all high-risk Normal changes.

NOTE: The Change Manager here refers to the Change Manager user account you created earlier.

1. Update the "Change Request - Normal" workflow so that a change task is created for the Change Manager to conduct a PIR review for High risk changes.

Hint you should be adding an 'If' Activity and a 'Create Task' activity to the existing workflow to fulfil these requirements.

[Alberto Consonn]

Hi Gianluca,

navigate to Workflow > Workflow Editor, open the workflow Change Request - Normal and add the following:

First checkout the workflow:

Add IF condition and Create Task:

Add the 'Post implementation review' task to all high-risk Normal changes and then Publish the workflow.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Alberto Consonn]

Did this solve your question? Or do we need to follow-up on this?

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[JC Presley]

Make sure your If - condition is High Risk value 

Make sure when you create Task - Under Task Type: it needs to be Change_Task

Your "If" and "Create Task" will be placed right after "change Move to Implementation" in your work flow

If my answer helps, please give me a thumb up! Thank you!

[BillMartin]

adding more context